Dee Simms
Odenton,MD
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues, completing loan documents, and signing off on conditions for CTC. Very responsible with a positive attitude.
Overview
11
11
years of professional experience
Work History
Sales/Designer
Atlas Stone Fabricators
10.2022 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Generated increased revenue by identifying upsell opportunities during client consultations and design implementation stages.
- Optimized product offerings by collaborating with suppliers, negotiating favorable pricing, and ensuring quality control.
- Evaluated competitors'' offerings to ensure our designs remained cutting-edge and competitive within the market landscape.
- Enhanced company reputation through exceptional customer service, consistently exceeding client expectations.
- Increased customer satisfaction with personalized design consultations and followups.
- Monitored and replenished display inventory and restructured according to available stock.
- Streamlined design process by implementing efficient project management tools and techniques.
Mortgage Loan Officer
FitzGerald Financial Group
05.2013 - 10.2022
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Reviewed loan files and updated to match current standards.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Checked loan documents for accuracy prior to closing.
- Worked with underwriters to fix application problems and resolve issues.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Processed loan applications and monitored progress from start to finish.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Assessed loan portfolios for compliance with underwriting policies.
- Proactively identified solutions for customers experiencing credit issues.
- Developed and maintained relationships with customers, lenders and other third parties.
- Explained different types of loans pertaining to client situations.
Education
Associate of Arts - Data Processing Technology
Essex Community College
Essex, MDSkills
- Residential mortgage lending regulations
- Loan Origination
- Relationship selling
- Goal-Oriented
- Document Review
- Underwriting knowledge
- Automated Underwriting System (AUS)
- Document analysis
- Customer service-focused
- Attention to Detail
- Loan File Maintenance
- Eligibility Determination
Timeline
Sales/Designer
Atlas Stone Fabricators
10.2022 - Current
Mortgage Loan Officer
FitzGerald Financial Group
05.2013 - 10.2022
Associate of Arts - Data Processing Technology
Essex Community College
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