Analyzed regulatory frameworks and implemented best practices to optimize customer service processes and improve operational efficiency.
Overview
16
16
years of professional experience
Work History
Technical Specialist Engineering/Contractor
Eastern Gas Transmission & Storage
09.2024 - Current
Achieved timely delivery of monthly executive slide presentations, enhancing stakeholder engagement. Streamlined the process of distributing and revising annual specifications and manuals, improving operational efficiency. Improved accuracy of completion reports through thorough reviews. Enhanced communication with landowners by efficiently preparing and mailing correspondence. Increased effectiveness of risk management inspections by coordinating scheduling and invitations. Optimized manuals, forms, and specifications through systematic revisions and reviews. Ensured compliance with safety standards by collecting vehicle mileage and conducting fire extinguisher inspections. Maximized productivity using Oracle, Word, Excel, and PowerPoint for documentation. Strengthened risk management efforts through effective scheduling and deficiency tracking.
Owner/Operator
Dee Southall Oil & Gas Permitting Consultant
06.2019 - Current
Developed and executed marketing strategies to attract potential clients. Cultivated and maintained relationships with clients to foster collaboration. Crafted and presented comprehensive proposals to clients. Oversaw invoicing processes and ensured timely collection of payments. Engaged with state agencies to facilitate project compliance. Prepared and submitted necessary permits for drilling, plugging, sewage, and labor camps. Evaluated potential drilling sites and coordinated site assessments with state inspectors. Submitted permits to appropriate agencies for approval. Served as primary liaison with WV DEP to ensure regulatory compliance.
Regulatory & Permitting Analyst
Mountain V Oil & Gas
11.2022 - 02.2024
Directed compilation and submission of WV drill permits. Oversaw identification of new well locations. Managed UIC permitting processes, including tracking and maintenance of water samples. Partnered with WV DEP and PSC to ensure compliance. Led yearly submissions for drilling and pipeline initiatives. Assisted PSC in conducting pipeline audits. Established and maintained comprehensive pipeline logs and binders. Supervised compilation and tracking of pipeline inspections and issues. Approved and submitted new gas taps to various agencies. Conducted field visits to engage with landowners. Facilitated well transfers efficiently. Collaborated with state agencies on bonding and acquisition strategies.
Customer Service Writer
Mountaineer RV
11.2020 - 11.2022
Achieved efficient processing of repair orders, enhancing service delivery. Improved customer satisfaction through effective assistance and complaint resolution. Maximized technician productivity by implementing strategic scheduling. Enhanced communication flow by managing phone inquiries effectively. Strengthened relationships with insurance companies, facilitating smoother claims. Secured accurate daily deposits, contributing to financial integrity. Increased sales opportunities through organized unit scheduling. Streamlined parts arrival monitoring, ensuring timely service. Optimized technician work times for improved efficiency. Elevated service quality through thorough unit check-ins.
Executive Administrative Assistant
Stonewall Jackson Memorial Hospital
01.2020 - 11.2020
Facilitated committee meetings by preparing agendas and documenting minutes. Coordinated meeting schedules to optimize time management. Leveraged Excel, PowerPoint, and Word for effective communication and reporting. Provided administrative support to COO and CAO, enhancing operational efficiency. Cultivated a welcoming environment for visitors. Oversaw phone communications and compliance call reporting in RLS. Contributed to policy review initiatives, ensuring alignment with organizational standards.
Environmental Project Manager III
The Thrasher Group
12.2018 - 06.2019
Drove initiatives to cultivate new areas of growth for company. Championed marketing strategies to engage potential clients. Engaged with clients through calls and visits to showcase services. Contributed to discussions in IOGA Committee Meetings. Fostered relationships with clients to enhance collaboration. Developed and delivered comprehensive proposals. Oversaw invoice reviews to ensure prompt payment. Liaised with state agencies to facilitate operations. Executed the completion and submission of drilling, plugging, sewage, and labor camp permits. Assessed potential drilling sites and coordinated site evaluations with state inspectors. Delivered permits to appropriate agencies.
Regulatory Supervisor/Senior Regulatory Analyst
SWN Production Co., LLC
12.2014 - 06.2018
Achieved effective communication with WVDEP to support regulatory compliance. Delivered weekly drill schedule meetings to enhance operational efficiency. Conducted weekly staff meetings to foster team collaboration. Successfully completed and submitted drilling, plugging, sewage, and labor camp permits. Ensured accurate timesheet reviews for payroll accuracy. Guided employees in the filing and completion of drilling permits and regulatory functions. Evaluated potential drilling sites and facilitated inspections with state authorities. Maintained adherence to company drill schedule for timely submissions and approvals. Contributed to emergency preparedness as a member of the Emergency Response Team. Processed check requests to support financial operations. Managed ADP/Payroll processes to ensure timely compensation. Led interviewing, hiring, and evaluation initiatives to build a strong team. Coordinated mailings to ensure effective communication. Oversaw ordering processes to maintain operational supplies.
Regulatory Tech
Chesapeake Appalachia, LLC
11.2009 - 12.2014
Achieved timely permit approvals through effective management of drilling, plugging, sewage, and labor camp applications. Enhanced collaboration with WVDEP, resulting in improved compliance. Conducted thorough evaluations of potential drilling sites, leading to successful inspections by state authorities. Delivered on drill schedule commitments, ensuring prompt submissions. Facilitated efficient check request processing. Contributed to successful hiring and evaluation outcomes. Optimized ADP/Payroll operations for improved efficiency. Improved ordering processes to meet operational needs. Ensured timely and accurate mailings.
Education
Associate Degree - Fashion Merchandising/Business
Fairmont State University
Fairmont, WV
05.1989
Diploma - Diploma
Braxton County High School
05.1988
Skills
Oversaw management of diverse teams, fostering a collaborative environment to enhance productivity Directed payroll administration, customer service excellence, and recruitment efforts Championed training programs for new hires, ensuring compliance with company policies and performance standards
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