Dee Welch
Tyler,TX
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
21
21
years of professional experience
Work History
Receptionist
Choice Home Care
04.2021 - Current
- Answer, screen and direct all phone calls
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Transcribed phone messages and relayed to appropriate personnel.
- Provide administrative support to all team members as necessary
- Performing various other clerical tasks, including faxing, copying and filing
- Order office supplies and maintain break room
- Collect and sort all mail and packages
- Greeting visitors when they arrive for meeting with management or sales staff
- Maintain clean, organized reception area
- Manage calendar of personnel’s birthdays
- Responsible for any repairs in office such as plumbing, A/C issues
Billing/Collection Specialist
Paradigm Home Care
02.2015 - 04.2021
- Responsible for the billing of Medicare and private insurance claims
- Follow up rejected claims
- Identify and document payment discrepancies and take appropriate action to resolve balance, including preparation of A/R adjustment or write offs
- Review eligibility monthly to ensure correct billing information on file
- Back up for insurance verification
- Follow up with payers, via website, phone regarding reimbursement for unpaid account over 30 days or more
- Bill patient’s out of pocket balances with private insurance
- Streamlined billing processes for increased efficiency and accuracy in invoice generation.
Sales Associate
Macy's
05.2015 - 03.2017
- Assist customer in the handbag/shoe department
- Exceed daily sales goals and credit applications
- Provide relief in other departments
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Administrator/Medical Biller
Innovative Health Network
08.2004 - 01.2015
- Responsible for scheduling patients and following up on no-shows
- Obtain accurate insurance information and verification
- Process all billing daily
- Maintain A/R over 90 days
- Apply payments to patient’s accounts
- Maintain accurate and complete patient files
- Responsible for filing insurance claims, appeals and denials
- Maintain confidentiality of patient’s information
- Provide technicians schedules on a daily basis
Education
High School Diploma -
Chapel Hill High School
Tyler, TXSkills
- Medical terminology
- CPT codes
- ICD-10 coding
- Microsoft Word
- Microsoft Excel
- Fast Typing Skills
- Effective Communication
- Attention to detail
- Time management
- Consistent Reliability
- Computer Proficiency
- Medical billing software
- Organization skills
Timeline
Receptionist
Choice Home Care
04.2021 - Current
Sales Associate
Macy's
05.2015 - 03.2017
Billing/Collection Specialist
Paradigm Home Care
02.2015 - 04.2021
Administrator/Medical Biller
Innovative Health Network
08.2004 - 01.2015
High School Diploma -
Chapel Hill High School
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