Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Deea Ford

Suitland,MD

Summary

Dynamic Community Support Worker with a proven track record at Kinara Home and Health Care Services, excelling in client assessment and care plan development. Skilled in crisis intervention and community resource navigation, I foster strong client relationships, empowering individuals to achieve independence and improve their quality of life through tailored support and effective communication.

Overview

12
12
years of professional experience

Work History

Community Support Worker (CSW)

Kinara Home and Health Care Services
Washington, DC
04.2021 - Current
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Developed personalized care plans, addressing each client’s unique needs and goals for improved quality of life.
  • Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.

Accounts Receivable

Trible’s Inc.
Upper Marlboro, MD
03.2017 - 03.2021
  • Manage 10 out of 31 company locations with booking and accounting management.
  • Responsible for daily deposits for each location.
  • Tracking of all cash, credit cards and check transaction via the AS4 database.
  • Completing monthly totals and adjustments for each location.
  • Customer inquiries such as balances, credits, orders and submitting payments when requested.
  • Managing new account set ups for business and personal applications.
  • Responsible for all returned/redeposited and bad check recoveries.
  • Assist with mailing/emailing and faxing customer statements at the beginning of each month.
  • Manage accounts on hold due to credit holds and/or slow pay.
  • Manage customer website set-up and recoveries.

Administrative Support/Customer Service

Merchant Processing Solutions
Annapolis, MD
05.2015 - 02.2017
  • Managed, organized client and partner contacts via G-Probe database.
  • Copied, logged, and scanned supporting documents.
  • Responded to customer request via telephone and email to schedule appointments, and provide detail support as requested by the President, and managers.
  • Created Excel spreadsheets to concerns and by recommending and providing rate reviews, corresponding to any unresolved concerns, and reducing current fees.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Assist the Accounting department with creating and reviewing documents and reports, facilitating operational processes, and replying to inquiries.
  • Maximized productivity by maintaining multiple calendars, scheduling meetings, arranging travel, tracking expenses, and prioritizing e-mail for office directors.
  • Maintained office equipment and ordered supplies.

Administrative Assistant

Maryland Community Connection
Lanham, MD
01.2013 - 05.2015
  • Assist the Director of Consumer Services and Quality of Assurance Manager in clerical and administrative support.
  • Assessed urgency and priorities before accepting or declining appointments and meetings with Executives.
  • Compiled and analyzed daily routine correspondence and presented presentations.
  • Managed and assisted receptionist area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors.
  • Participated in monthly project meetings, transcribed meeting minutes, and tracked project statuses.
  • Performed diverse office assistance functions as required.
  • Performed general administrative duties, including copying, faxing, and filing.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents.

Education

High School Diploma -

Suitland Senior High
Forestville, MD
05-1997

Skills

  • Client assessment
  • Care plan development
  • Community resource navigation
  • Crisis intervention
  • Multidisciplinary collaboration
  • Data entry
  • Payment tracking
  • Document Management
  • Microsoft Office
  • Calendar management
  • Customer service
  • Document management
  • File organization
  • Communication skills
  • Problem solving
  • Appointment scheduling
  • Client relationship management

Timeline

Community Support Worker (CSW)

Kinara Home and Health Care Services
04.2021 - Current

Accounts Receivable

Trible’s Inc.
03.2017 - 03.2021

Administrative Support/Customer Service

Merchant Processing Solutions
05.2015 - 02.2017

Administrative Assistant

Maryland Community Connection
01.2013 - 05.2015

High School Diploma -

Suitland Senior High

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Deea Ford