De'Eairy Jordan
Tallahassee
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. A Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible childcare professional experienced in guiding children and documenting learning and development. Background leading fun activities to teach new skills and encourage growth. Offers current CPR and First Aid certifications paired with in-depth knowledge of children's emotional and social development.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Health Aide
hopewell in home senior care
02.2023 - Current
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Maintained clean and well-organized environment for client happiness and safety.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Home Health Aide
guardian angel care service
09.2022 - 01.2023
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Checked patients' pulse, temperature and respiration.
- Planned, prepared or served meals to patients according to prescribed diets.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Customer Service Representative
Circle K
06.2019 - 07.2022
- Handled challenging scenarios with composure, ensuring professional conduct during conflict resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
Marathon Gas Station
05.2019 - 02.2022
- Demonstrated professionalism by effectively managing and resolving conflicts under pressure.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Home Health Aide
loving hands care
02.2021 - 01.2022
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Documented care provided and submitted notes to supervisor.
- Assisted clients with bathing, dressing and incontinence care.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Transported clients to doctor appointments and social events.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Recognized emergency situations and implemented appropriate procedures.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Provided companionship and monitored health condition of clients.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Helped client with medication self-administration.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Assisted in ambulation and exercise routines for clients.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Tracked and reported clients' progress based on observations and conversations.
- Prepared meals and snacks according to prescribed diets.
- Participated in developing individualized care plans based on medical orders and assessments.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with client personal care needs to foster independence and well-being.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Improved patient outlook and daily living through compassionate care.
- Managed patient transportation and appointment scheduling.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Administered medications as instructed by physician or nurse practitioner.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Provided entertainment and companionship through conversation, reading and board games.
Childcare Provider
At Home Personal Care
01.2015 - 06.2020
- Organized and planned age-appropriate reading, crafts and music lessons.
- Sanitized toys and tables to maintain clean, safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Developed and implemented lesson plans and activities for children of various ages.
- Assisted children in development of social, communication and problem-solving skills.
- Secured indoor and outdoor premises to protect children.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Guided children through engaging and productive activities to foster fun learning environment.
- Planned field trips to local parks, libraries and other educational places.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Observed children's behavior and development, communicate information with parents.
- Maintained daily records of activities, behaviors, meals and naps.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Assisted with feeding infants and toddlers during meal times.
- Encouraged positive interactions between children by providing supervision at all times.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Read books aloud to small groups or individual children.
- Recorded child behavior, food and medication information for supervisors.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
- Helped develop motor skills through active playtime activities like running, jumping.
Server
mulligan park gracious retirement living
06.2018 - 08.2018
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Addressed complaints to kitchen staff and served replacement items.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked food before serving it to customers.
- Trained new employees on restaurant procedures and plating techniques.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
East Gadsden High School
Havana, FL06.2020
Skills
- Case Management
- Interpersonal Communication
- Patient Transportation
- Medication Administration
- Documentation
- Housekeeping
- Patient Care
- Knowledge of State Regulations
- Care Plan Assessment
- Schedule Management
- Quality Program Protocols
- ADL Support
- Client Safety and First Aid
- Mobility Support
- Clinical Quality Program Standards
- Community Activities
- First Aid and Safety
- Meal Preparation
- Medical Charting
- Behavior Redirection
- Compassionate Client Care
- Child Development
- Toilet Training
- Friendly
- Teamwork Oriented
- Dependable
- Approachable
- Excellent Communication Skills
- Emergency Procedures
- Engaging
- Student Monitoring
- Parent Communication
- Food Preparation
- Cheerful and Energetic
- Professional Babysitter and Nanny
- Emotionally Supportive
- Infant, Toddler, and Preschool Curriculum Expert
- Activity Planning
- Behavioral Disorders
- First Aid and CPR
- Active listening
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Follow-up skills
- Product knowledge
- Order processing
Certification
- Certified Home Health Aide (CHHA)
- Home Health Aide (HHA)
- working with an aging population, hopewell in home senior care - 2021
- vital signs: part 2, hopewell in home senior care - 2021
- vital signs, hopewell in home senior care - 2021
- safety precautions Training - 2021
- observation, reporting and documentation part 1,2, & 3 training - 2021
- maintaining healthy environment Training - 2021
- improving caregiver empathy Training - 2021
- emergency procedures Training - 2021
- clients' rights,HIPPA & Elder abuse Training - 2021
Education and Training
other
Timeline
Home Health Aide
hopewell in home senior care
02.2023 - Current
Home Health Aide
guardian angel care service
09.2022 - 01.2023
Home Health Aide
loving hands care
02.2021 - 01.2022
Customer Service Representative
Circle K
06.2019 - 07.2022
Customer Service Representative
Marathon Gas Station
05.2019 - 02.2022
Server
mulligan park gracious retirement living
06.2018 - 08.2018
Childcare Provider
At Home Personal Care
01.2015 - 06.2020
High School Diploma -
East Gadsden High School
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