Dee Ann Evans
Tulsa,Oklahoma
Summary
Professional hospitality leader with solid experience managing operations and staff in fast-paced, overnight setting. Proven ability to lead teams, ensure guest satisfaction, and adapt to evolving situations. Strong expertise in conflict resolution, staff training, and maintaining high service standards. Known for reliability, flexibility, and strong focus on achieving operational goals.
Overview
29
29
years of professional experience
Work History
Might Manager
Warehouse Market
Tulsa, OK
08.2005 - 2018
- Supervised nightly operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated front desk activities, enhancing guest satisfaction through prompt service and issue resolution.
- Managed staff schedules, optimizing resource allocation for peak operational efficiency.
- Implemented inventory management systems, reducing waste and improving supply chain processes.
- Trained new team members on operational procedures and customer service standards, fostering a collaborative environment.
- Conducted nightly audits to ensure compliance with company policies and financial accuracy.
- Led crisis management efforts, effectively resolving security issues while maintaining guest safety and comfort.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
Home Care
VOA
Tulsa, OK
05.2005 - 07.2005
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated families on proper home care techniques, empowering them to confidently support their loved ones at home.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
Grocery Clerk
Apple Market
Cleveland,Oklahoma
05.1990 - 1992
- Maintained organized product displays to enhance customer experience and navigation.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer service.
- Assisted in inventory management, tracking stock levels, and restocking shelves as needed.
- Provided excellent customer support by addressing inquiries and resolving issues promptly.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
CNA Supervisor
Hominy Nursing Home
Hominy, Ok
05.1976 - 02.1987
- Supervised daily operations and workflow of nursing staff to ensure quality patient care.
- Trained and mentored new CNAs in best practices and compliance with health regulations.
- Implemented training programs that improved staff performance and patient satisfaction scores.
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
- Monitored patient conditions, documenting changes and communicating effectively with healthcare providers.
- Led initiatives to maintain regulatory compliance, ensuring adherence to state health standards.
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
- Promoted a positive work environment by fostering open communication among staff members.
- Participated in regular meetings with upper management to discuss staffing issues, policy updates, and budgetary concerns.
- Ensured quality patient care by regularly reviewing documentation and updating medical records accordingly.
- Created a supportive atmosphere for patients by addressing concerns promptly and compassionately.
- Provided guidance on infection control protocols for CNAs, resulting in a safer working environment.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Associate of Science - Special Education
St Gregory’s College
Shawnee, OK05.1978
Skills
I had a son who was born with special needs, in 1985 So I learned a lot about caring for people with special needs, had CPR training, feeding tube, oral care, suction machine, using a lift, a wheel chair, neck brace, back brace, hand splints, leg braces, His special team taught me a lot all his needs he needed for his care in excercies Speech, OT, PT and IP meetings for school and home and team
Timeline
Might Manager
Warehouse Market
08.2005 - 2018
Home Care
VOA
05.2005 - 07.2005
Grocery Clerk
Apple Market
05.1990 - 1992
CNA Supervisor
Hominy Nursing Home
05.1976 - 02.1987
Associate of Science - Special Education
St Gregory’s College