DeeAnn Glenn

Retail Operations Supervisor

United Bank

Flomaton, Alabama

06.2016 - 11.2019

Managed daily retail operations and ensured compliance with banking policies.
Monitored daily operations, identified issues, and developed solutions accordingly.
Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
Collaborated with management team members to create effective plans for achieving business goals.
Conducted regular staff meetings to discuss goals and objectives, as well as any potential problems or concerns.
Orchestrated rollout of policies and procedures, effectively contributing to management team.
Assisted human resources through prescreening and interviewing of potential employees.
Trained new staff on banking procedures
Oversaw the training of new employees on company policies and procedures, ensuring consistent adherence.
Monitored cash handling procedures to maintain compliance with security protocols.
Conducted performance evaluations for team members to support professional development.
Reviewed and approved time sheets for teller staff members.
Conducted regular audits of teller activities to ensure accuracy of transactions.
Implemented new policies and procedures, enhancing operational effectiveness.
Supervised and evaluated teller staff, providing feedback on performance.
Ensured compliance with all banking regulations and procedures.
Monitored cash levels in each teller's drawer.
Reconciled discrepancies between actual cash amounts and book balances.
Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
Monitored teller performance, providing feedback and coaching to improve efficiency and service quality.
Managed the resolution of transaction discrepancies, implementing corrective actions to prevent recurrence.
Ensured compliance with all bank policies, procedures, and regulatory requirements through consistent teller training and audits.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Managed new account setups and ensured accurate data entry in the database.
Verified customer identification documents for compliance with Bank Secrecy Act regulations.
Followed up with customers regarding outstanding account balances or discrepancies. Generated reports and notification letters to distribute to account holders.
Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
Developed solutions for operational issues, improving efficiency, and compliance.
Fostered a team-oriented environment through regular staff meetings and training.