Shannon Livezey
Johns Island,SC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Seabrook Island Club
10.2020 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Nemacolin Woodlands Resort
09.2018 - 04.2020
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Hostess
Nemacolin Woodlands Resort
09.2018 - 01.2019
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Answered customer questions about hours, seating, and menu information.
Education
Bachelor Of Science - Athletic Training
California University of Pennsylvania
California, PA08.2016
Skills
- Suggestive Selling
- Guest Relations Management
- Assist Customers
- Hospitality Service Expertise
- Active Listening
- Courteous Phone Demeanor
- Systems Analysis
- Complex Problem-Solving
- Taking Reservations
- Operation Monitoring
Timeline
Server
Seabrook Island Club
10.2020 - Current
Server
Nemacolin Woodlands Resort
09.2018 - 04.2020
Restaurant Hostess
Nemacolin Woodlands Resort
09.2018 - 01.2019
Bachelor Of Science - Athletic Training
California University of Pennsylvania
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