Dee Ann Pierce
Snyder,OK
Summary
Experienced case management professional overseeing employee support and program delivery. Streamlines processes to improve service efficiency and client outcomes. Builds and manages budgets and applies cultural competence to support diverse clientele.
Overview
1
1
Certification
Work History
Executive Director
Court Appointment Special Advocates (CASA) & Children's Advocacy Center
- Developed child advocacy center to support community initiatives.
- Supported seven case work supervisors and 125 CASA guardian ad litems.
- Carried out child abuse investigations and permanency planning efforts.
- Handled grant writing and funding activities to keep programs running.
- Prepared and managed bylaws for regulatory compliance.
- Completed home studies and forensic interviews for case assessments.
- Led staff, volunteer, and board training and development to strengthen team skills.
- Kept statistical data for grants and handled volunteer recruitment.
Child Welfare Specialist/Social Services/Child Support
Oklahoma Human Services
- Reviewed child welfare cases for safety and state regulation compliance.
- Interviewed children and families to collect critical case information.
- Built individualized treatment plans based on family needs and barriers.
- Joined family team meetings to support shared decision-making.
- Processed client referrals to community services for stronger support systems.
- Drafted and filed court reports and provided testimony when needed.
- Completed child removals and placement changes to protect child safety.
- Negotiated interstate enforcement orders and recovered child support arrears.
Child Support Officer III
Office of Texas Attorney General
- Managed caseloads ranging from 1100 to 1400 to support timely case resolution.
- Performed desktop research and client interviews to determine next case actions.
- Negotiated out-of-court child support orders to speed case resolution.
- Located absent parents to support child support order enforcement.
- Prepared judicial filings to maintain legal compliance in child support cases.
- Collected DNA samples for paternity testing and acknowledgment processing.
- Recovered child support arrears to support custodial parents and TANF recipients.
- Trained and mentored staff to build professional skills.
Office Manager
Wichita County Criminal District Attorney
- Supported nine legal assistants and one hot check coordinator.
- Handled human resources tasks including recruiting, hiring, and separations.
- Coordinated crime victims' services and oversight of criminal restitution program operations.
- Managed departmental budget through careful allocations and re-allocations.
- Trained administrative staff on office procedures and software systems.
- Assisted with trial preparation for district attorney, including document preparation and court filings.
- Organized case files and maintained accurate attorney records.
- Completed bookkeeping tasks including bank statement reconciliation and journal entries.
Indigent Defense Coordinator
Taylor County Courthouse
- Implemented & oversight of Start Up Program.
- Court Administrator.
- Coordinated & Appointed Attorneys for Indigent Defendants.
- Interviewed Inmates Pre-Arraignment.
- Maintained Attorney Wheel for Appointments.
- Monitored Attorney Continuing Education.
- Maintained Statistical Data for State/Federal Grants.
Office Manager
Texas Highway Patrol
- Managed public access office operations to provide efficient service delivery.
- Oversaw clerical staff to improve productivity and workflow.
- Provided administrative support for Texas Rangers, Narcotics, Motor Vehicle Theft, and Special Crimes Divisions.
- Processed warrant issuance and recall activities to maintain legal compliance and accuracy.
- Scheduled court hearings as deputy court clerk.
- Assisted with safety responsibility surrenders for individuals.
- Completed background checks to support investigative processes.
Admin Tech III
Oklahoma State Health Department
- Facilitated Medicaid and WIC eligibility determinations to enhance access to services.
- Conducted community outreach initiatives to promote program awareness and engagement.
- Trained clerical staff on best practices, improving operational efficiency.
- Implemented ICD-10 coding and billing processes for accurate claims management.
- Managed release of information requests, ensuring compliance with regulations.
- Assisted with emergency management response efforts, coordinating resources during crises.
- Participated in quality improvement committee activities to identify and implement enhancements.
Teacher
Special Education/2nd Grade
- Delivered specialized instruction in academic, communication, and social skills to special education students.
- Created student schedules for resource room and classroom push-in instruction.
- Collaborated with classroom teachers to enhance curriculum and improve educational outcomes.
- Developed and reviewed Individualized Education Plans (IEPs) ensuring compliance standards.
- Conducted progress monitoring to assess student development and inform instructional strategies.
- Designed lesson plans aligned with district standards to meet educational requirements.
- Collaborated with faculty and administration to establish and achieve instructional objectives.
- Delivered instruction targeting academic, communication, and social skills development.
- Implemented differentiated instruction strategies for students with varied needs and abilities.
- Assessed student performance and made referrals for specialized testing.
Education
B.S. - Interdisciplinary Studies
Cameron University
Skills
- Child abuse and child support investigations
- Forensic interviewing
- Social service program oversight
- Court preparation
- Case management
- Budget development and management
- Eligibility determination
- Grant writing and management
- Human resources management
- Staff training and mentoring
Certification
Oklahoma State Department of Education, #462215
Personal
- Married
- Spouse served 34 years in law enforcement and retired as a Texas Ranger. Reinstated and second retirement as Texas Capitol Police (DPS).
- 1 daughter, 27 YOA, Registered Nurse (ICU), currently a TXDPS Academy Recruit.
- My family farms/ranches and own small businesses in Oklahoma and Tennessee.
- I enjoy reading and staying up on current events; traveling; camping; antiquing and being with friends and family.
- I have served on various boards with both advisory and fiduciary authorities: United Way of North Texas; Taylor County Advocacy Center; Ardmore Adopt a School; Fannin County Children's Cente; Jim Ned Softball Association.
Timeline
Teacher
Special Education/2nd Grade
Admin Tech III
Oklahoma State Health Department
Office Manager
Texas Highway Patrol
Indigent Defense Coordinator
Taylor County Courthouse
Office Manager
Wichita County Criminal District Attorney
Child Support Officer III
Office of Texas Attorney General
Child Welfare Specialist/Social Services/Child Support
Oklahoma Human Services
Executive Director
Court Appointment Special Advocates (CASA) & Children's Advocacy Center
B.S. - Interdisciplinary Studies
Cameron University