Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Deeanna Montoya

Deeanna Montoya

Merced,California

Summary

Competent customer service driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service] . Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Cingular Wireless
10.1998 - 08.2005
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number] % decrease in cancellations
  • Responded to customer requests for products, services and company information
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions

Business Office Assistant/ Central Supply

Franciscan Healthcare Care
06.1996 - 07.1998
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Organized and readied [Type] reports compiled from [Type] and [Type] data for submission to [Job title] s
  • Informed and supported business leaders through consistent communication and administrative support duties
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
  • Received and routed business correspondence to correct departments and staff members
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Kept reception area clean and neat to give visitors positive first impression
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Monitored usage of [Type] supplies and contacted vendors to place new orders for replenishment
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted

Cashier/Cook/Customer Service Cashier

Target
09.1992 - 05.1993
  • Counted cash in register drawer at beginning and end of shift
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales
  • Prepared and submitted end-of-shift reports using [Software]
  • Educated customers on promotions to enhance sales
  • Checked prices for customers and processed items sold by scanning barcodes
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Reviewed weekly sales circulars and monitored price changes
  • Served needs of more than [Number] customers in busy [Type] environment
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

Assistant Store Manager

Parkway Fashion
11.1991 - 05.1992
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses
  • Rotated merchandise and displays to feature new products and promotions
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Completed [Timeframe] payroll for [Number] employees with [Software] and [Software]
  • Trained new-hires on [type] procedures to better service customers
  • Maintained positive customer relationships by responding quickly to customer service inquiries

Assistant Manager

Wendy's Co
11.1988 - 02.1990
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Trained team members in successful strategies to meet operational and sales targets
  • Increased sales revenues by [Number] % over [Timeframe] by promoting complementary products and educating customers about store promotions
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Coached team on effective upselling and cross-selling methods
  • Monitored employee performance and developed improvement plans
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies

Cashier Food Prep

Mcdonald's Corp.
08.1984 - 03.1986
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Increased kitchen efficiency by [Number] % by streamlining processes, reducing waste and mentoring team members on proper procedures
  • Addressed guest complaints and resolved issues to promote satisfaction
  • Served needs of more than [Number] customers in busy [Type] environment
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency
  • Ensured proper handling and preservation methods while packaging and storing food products
  • Used downtime to prepare ingredients and restock supplies for expected busy periods

Education

Business'

Merced College
Merced, CA

Associate of Arts - Accounting

Merced College
Merced, CA
05.1992

Skills

  • Order fulfillment
  • Stock management
  • Complaint resolution
  • Data entry
  • Professional telephone demeanor
  • Quick learner
  • Shipping procedures understanding
  • Retail store support
  • Service standard compliance
  • Key holder experience
  • Receiving support
  • Good listening skills
  • Stocking and replenishing
  • Money handling abilities
  • Warehousing functions
  • POS systems expert

Timeline

Customer Service Representative

Cingular Wireless
10.1998 - 08.2005

Business Office Assistant/ Central Supply

Franciscan Healthcare Care
06.1996 - 07.1998

Cashier/Cook/Customer Service Cashier

Target
09.1992 - 05.1993

Assistant Store Manager

Parkway Fashion
11.1991 - 05.1992

Assistant Manager

Wendy's Co
11.1988 - 02.1990

Cashier Food Prep

Mcdonald's Corp.
08.1984 - 03.1986

Business'

Merced College

Associate of Arts - Accounting

Merced College

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