Dee Anna Thien
Tyler,TX
Summary
Proven Operations Trainer at Walt Disney World Resort, adept in warehouse and storage organization, and skilled in Microsoft Excel. Demonstrates exceptional problem-solving abilities and a commitment to enhancing team performance. Achieved significant improvements in training effectiveness, showcasing leadership and a dedication to operational excellence.
Overview
20
20
years of professional experience
Work History
Warehouse Worker
O' Reilly
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assisted in receiving, stocking and distribution of merchandise.
- Managed warehouse operations and verified proper shipment procedures.
- Operated equipment while observing standard safety procedures.
Overnight Stocker
Walmart
08.2022 - 04.2024
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Shift Lead Manager
Walgreens
02.2017 - 03.2023
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Coached crew members to optimize performance and motivate toward more efficient work.
- Set overall vision and provided team leadership.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Operations Trainer
Walt Disney World Resort
05.2004 - 04.2015
- Developed job-specific competencies and performance standards.
- Update training manuals for Theater Operations employees and Enertainment positions according to strict company guidelines and safety protocols.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Trained and mentored new personnel hired to fulfill various roles.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor Of Applied Science - Non-profit Management
Colorado Christian University
Denver, COAssociate Of Applied Science - Music Business
San Antonio College
San Antonio, TX07.2007
Skills
- Warehouse Organization
- Storage Organization
- Order Fulfillment
- Shipping and receiving
- Material Handling
- Order Preparation
- Problem-Solving
- Microsoft Excel
- Order picking and processing
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Overnight Stocker
Walmart
08.2022 - 04.2024
Shift Lead Manager
Walgreens
02.2017 - 03.2023
Operations Trainer
Walt Disney World Resort
05.2004 - 04.2015
Warehouse Worker
O' Reilly
Bachelor Of Applied Science - Non-profit Management
Colorado Christian University
Associate Of Applied Science - Music Business
San Antonio College
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