Summary
Overview
Work History
Education
Skills
Timeline
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DeeAnna Williams

DICKSON,TN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Shift Leader

Dairy Queen Grill & Chill
03.2015 - 02.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Wire Technician

AT&T
02.2016 - 07.2017
  • Reduced service downtime by promptly addressing and resolving wire connectivity problems.
  • Collaborated with fellow technicians to complete complex wiring projects.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Responded to service requests during and after business hours.
  • Improved customer satisfaction by efficiently troubleshooting and repairing wire-related issues.

Front Desk Sales Associate

Cms Uniforms
07.2017 - 03.2018
  • Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
  • Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
  • Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed cash, card, and check transactions to complete customer purchases.

Front Office Manager

BAD HABITS CUSTOM AUTOMOTIVE
03.2018 - 11.2020
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Resolved customer complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Drove Customer vehicles to alignments, and picked up parts for the shop
  • Transported Customers if they couldn't wait for there service

Embroidery Machine Operator

Cms Uniforms
11.2020 - 08.2024
  • Consistently met tight deadlines while maintaining a high level of quality control over finished embroidered pieces.
  • Maintained a clean and organized work environment, ensuring safety compliance and efficient workflow.
  • Designed proof sample to submit to client for approval.
  • Maximized productivity through skillful prioritization of tasks based on urgency and complexity of each project.

Patient Service Specialist

Bone and Joint Institute of Tennessee
11.2021 - 10.2022
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.

Education

High School Diploma -

Sycamore High School
Pleasant View, TN
05.2015

Skills

Visual inspections

Workplace Safety

Machine Operation

Thread Selection

Hooping Techniques

Problem-Solving

Attention to Detail

Multitasking

Organizational Skills

Timeline

Patient Service Specialist

Bone and Joint Institute of Tennessee
11.2021 - 10.2022

Embroidery Machine Operator

Cms Uniforms
11.2020 - 08.2024

Front Office Manager

BAD HABITS CUSTOM AUTOMOTIVE
03.2018 - 11.2020

Front Desk Sales Associate

Cms Uniforms
07.2017 - 03.2018

Wire Technician

AT&T
02.2016 - 07.2017

Shift Leader

Dairy Queen Grill & Chill
03.2015 - 02.2016

High School Diploma -

Sycamore High School

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DeeAnna Williams