Deeanne Livingston
Lexington,SC
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
15
15
years of professional experience
Work History
Receptionist
Allied Universal Security Services
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Maintained building security by monitoring logbook and issuing visitor badges.
Business Owner
Deeanne’s Sports Bar
10.2009 - 01.2015
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Optimized team hiring, training and performance.
- Input income and expense details into database to track business finances and address variances.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Employed prompt decision-making and in-depth research to resolve issues.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Created and monitored promotional approaches to increase sales and profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Learned and remained updated on statutory requirements and regulations.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Devised processes to boost long-term business success and increase profit levels.
- Provided outstanding coaching to employees to boost productivity.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Verified parts and materials through audit inspections and independent checks.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Administrative Assistant
G&P Trucking Company
05.1994 - 11.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Education
Accounting And Business Management
Midlands Technical College
West Columbia, SC05.2006
Skills
- Visitor and Customer Relations
- Computer Proficiency
- Data Entry and Database Software
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Data Research and Analysis
- Accounting Techniques
- Greet Guests
- Customer Service
- Security Awareness
- Greeting and Seating Clients
- Call Answering and Routing
- Making Appointments
- Data Imports
- Organization and Efficiency
- Administrative and Clerical Support
- Microsoft Outlook
- Mail Preparation and Sorting
- Operating Telephones
- Active Listening
- Email Software
- Business Correspondence
- Microsoft Office
- Reading Comprehension
- Visitor Monitoring
- Correspondence Distribution
- Telephone Answering
- Appointment Booking
- Billing and Payment Processing
- Appointment Confirmation
- Call Transfers
- Correspondence and Office Documents
- Multi-Line Telephone Skills
- Google Drive
- Call Screening
- Microsoft Windows
- Business Operations Understanding
- Microsoft Excel
- Social Perceptiveness
- Office Equipment Operation
- Patron Satisfaction
- Building Security
- Incoming Call Management
- Service-Orientation
- Documentation
- Coordination
- Speaking
Timeline
Receptionist
Allied Universal Security Services
08.2021 - Current
Business Owner
Deeanne’s Sports Bar
10.2009 - 01.2015
Administrative Assistant
G&P Trucking Company
05.1994 - 11.2002
Accounting And Business Management
Midlands Technical College
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