DeeAnne Miles
115 Gordon St. Pineville,LA
Summary
Meticulous administrative professional, dedicated to supporting administrative workflows and cultivating an error free work environment by leveraging adaptive and active learning skills to promptly assimilate work processes and properly execute tasks assigned by supervisors.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
John Peter Smith Hospital
10.2016 - 02.2018
- Responsible for assisting customers over the phone with scheduling, registration and referrals for multiple clinic sites.
- Utilized critical thinking skills to determine if escalation is required to resolve individual patient situations.
- Preformed, organized, and streamlined operational task to reduce the potential for errors.
- Initiated patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during calls.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Provide information on obtaining medical assistance and directions.
- Full Time, 40 Hours/Week
Administrative Coordinator 4
LDH Medicaid Vendor
03.2013 - 07.2016
- Responsible for all Opening, Scanning and Distributing of all Incoming Documents for processing.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Obtained necessary information from callers so primary need is addressed.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Implemented innovative solutions to overcome common workflow challenges faced by the administrative team.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Full Time, 40 Hours/Week
Administrative Assistant
Friendship House Adult Day Care
06.2006 - 01.2016
- Responsible for all billing including private pay, Medicaid and Veterans Affairs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained records and compiled reports relating to participant attendance and activities.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Full Time, 40 Hours/Week
Administrative Coordinator 3
University Medical Center
08.2004 - 04.2006
- Streamlined emergency room operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Improved patient satisfaction through prompt and professional handling of inquiries and concerns.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered and verified patient records before triage with most up-to-date information.
- Full Time, 40 Hours/Week
Education
Some College (No Degree) - Nursing
Northwestern State University of Louisiana
Natchitoches, LAHigh School Diploma -
Pineville High School
Pineville, LA05.2001
Skills
- Proficient in Microsoft Word, Excel and Share Point
- Database Management
- Provide Exceptional Customer Service
- Accurate Data Entry
- Proficiency with Copiers and Scanners
- Appointment Scheduling
- Prioritization and Problem Solving
- Multitasking and Organization
- Strong Attention to Detail
- Excellent Communication Skills
- Post-Discharge Care Coordination
- Patient Education
- Phone and Email Etiquette
- Medical Terminology
- Information Collection
- Interpersonal Skills
- Ability to Work Independently
References
Carolyn Carpenter, 318.481.4224
Vocational Rehab Program Manager, Department of Veterans Affairs
Corinthia Gaines, 318.704.7674
Personnel Security Assistant, Department of Veterans Affairs
Rene Edwards, 318.623.1478
Correctional Officer, Federal Corrections Institution Pollock
Timeline
Patient Access Representative
John Peter Smith Hospital
10.2016 - 02.2018
Administrative Coordinator 4
LDH Medicaid Vendor
03.2013 - 07.2016
Administrative Assistant
Friendship House Adult Day Care
06.2006 - 01.2016
Administrative Coordinator 3
University Medical Center
08.2004 - 04.2006
Some College (No Degree) - Nursing
Northwestern State University of Louisiana
High School Diploma -
Pineville High School