DeeAurah L. Bradshaw
Lumber City,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
Teleperformance USA- United Healthcare
10.2024 - Current
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
- Helping customers understand their insurance claims, including status updates or denials. Explaining complex billing or claim discrepancies.
- Guiding new members through the enrollment process for Medicare, Medicaid, or employer-based health plans. Helping existing members with renewals or policy changes.
- Adhering to HIPAA guidelines to protect patient information. Ensuring compliance with healthcare regulations and UnitedHealthcare policies.
Work From Home Customer Service Representative
Qualfon
09.2021 - 03.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Work From Home Customer Service Agent
Alorica
12.2020 - 09.2021
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Customer Service Representative
Sitel
07.2020 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Biology -
Thomas University
05.2023
Associate of Health Science -
Andrew College
05.2021
High School Diploma -
Telfair County High School
05.2020
Skills
- Active Listening
- Microsoft Office Suite
- Customer Relations
- Customer Support
- Computer Proficiency
- Data Entry
- Customer Service and Assistance
- Navigational Skills
Timeline
Customer Experience Specialist
Teleperformance USA- United Healthcare
10.2024 - Current
Work From Home Customer Service Representative
Qualfon
09.2021 - 03.2024
Work From Home Customer Service Agent
Alorica
12.2020 - 09.2021
Customer Service Representative
Sitel
07.2020 - 12.2020
Associate of Health Science -
Andrew College
Bachelor of Biology -
Thomas University
High School Diploma -
Telfair County High School
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