Deandre Michelle Hudson
Healthcare Business Office Administrative
Southfield,MI
Summary
Accomplished and performed front office and back-office support: patient check-in, check out, insurance verification, chart updating, problem-solving and resolution skills. Administrative clerical: filing, sorting, record keeping and organizational skills Typing 45-60 WPM, Microsoft Office: Word, Excel, Outlook and PowerPoint Advanced with medical electronic health records systems: Hedis, Epic, Allscripts, Centricity, MI-Chart, Meditech, Availity, Nextgen, and Truchart Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Contractor/Student
Self-employed/contractor
05.2023 - Current
- Majoring in Healthcare Administration
Patient Service Center Representative – Call-Center
Trinity Health – IHA
10.2022 - 05.2023
- Processed patient medication refill order electronically, verified coverage and updated insurance
- Scheduled and canceled appointments, located providers, assisted patients with nurse call inquiries
- Sent detailed messages to providers and nurses for patient health and medication refill inquiries
- Maintained quality and metric stats, while researching and problem-solving
Intake Specialist
Easter Seals Behavioral and Mental Health
07.2021 - 01.2022
- Patients check in/check out for therapy appointments, scanned, verified, and updated insurance
- Updated patient demographics and photo identification, provided details on mental health programs, assembled welcome packets, scheduled, placed reminder calls, and canceled appointments
- Updated demographics, insurance, processed payments, checked claim status, and mailed billing statements, set up payment arrangements if needed for patients
- (Covid)
Administrative Office Support/Receptionist
Entech
03.2021 - 07.2021
- Performed administrative office duties utilizing Excel, answered, and directed calls and checked in patients and clients.
Insurance Verification Specialist
Refresh Perspectives Counseling Services
01.2020 - 03.2021
- Maintained patient medical records, filed, organized, requested benefit details by fax
- Performed administrative office duties: answered calls, directed calls, contacted insurance providers for coverage eligibility
- Assisted patients and the front desk, with records request and mental health coverage inquires (Laid Off Due to Covid 19)
Patient Services Assistant
University of Michigan - Medicine
03.2019 - 01.2020
- Check in/check out patients for appointments, printed medication lists
- Scheduled and canceled appointments, printed reminder calls lists
Medical Customer Service Representative
Michigan Head & Spine /Wayne State Physicians
12.2018 - 03.2019
- Retrieve voicemail messages from patients
- Send messages electronically to nurses
- Answered calls to schedule appointments for surgical procedures
Billing Reconciliation Administrator
Wayne State Physicians Group
09.2018 - 12.2018
- Uploaded and downloaded patient billing information, updated and processed Excel spreadsheets for billing
Medical Receptionist
Hematology Oncology -St. John Providence Hospital
05.2017 - 09.2018
- Greeted patients, checked in and checked out patients, scheduled appointments, answered calls and assisted patients
Customer Service Advisor
Hospital Corporation of America (HCA) Parallon Business Solutions
10.2016 - 05.2017
- Assisting patients and providers with billing inquiries on patient accounts for hospital bills
- Updated demographics, insurance, processed payments, checked claim status, and mailed billing statements, set up payment arrangements if needed for patients
- (Relocated back to Michigan)
Customer Service Representative
Walmart Home Delivery Pharmacy
01.2015 - 10.2016
- Processed RX medication orders and inquiries for patients to be delivered
- Updated insurance and patient demographic information and checked order status.
Education
Associate Degree - General Studies
Oakland Community College
Royal Oak, Michigan08.2015
Diploma - Health Insurance Claims Management/Medical Billing
Davenport University
Dearborn, Michigan08.2007
Skills
- Professionalism
- Goal Setting
- Interpersonal Skills
- Time management abilities
- Adaptability
- Problem-Solving
- Multitasking Abilities
- Organizational Skills
- Task Prioritization
Performed administrative office support in a business office and in a healthcare, medical office
● Accomplished and performed front office and back-office support: patient check-in, check out, insurance verification, chart updating, problem- solving and resolution skills.
● Administrative clerical: filing, sorting, record keeping and organizational skills
● Typing 45-60 WPM, Microsoft Office: Word, Excel, Outlook and PowerPoint
● Advanced with medical electronic health records systems: Hedis, Epic, Allscripts, Centricity, MI-Chart, Meditech, Availity, Nextgen, and Truchart
Timeline
Contractor/Student
Self-employed/contractor
05.2023 - Current
Patient Service Center Representative – Call-Center
Trinity Health – IHA
10.2022 - 05.2023
Intake Specialist
Easter Seals Behavioral and Mental Health
07.2021 - 01.2022
Administrative Office Support/Receptionist
Entech
03.2021 - 07.2021
Insurance Verification Specialist
Refresh Perspectives Counseling Services
01.2020 - 03.2021
Patient Services Assistant
University of Michigan - Medicine
03.2019 - 01.2020
Medical Customer Service Representative
Michigan Head & Spine /Wayne State Physicians
12.2018 - 03.2019
Billing Reconciliation Administrator
Wayne State Physicians Group
09.2018 - 12.2018
Medical Receptionist
Hematology Oncology -St. John Providence Hospital
05.2017 - 09.2018
Customer Service Advisor
Hospital Corporation of America (HCA) Parallon Business Solutions
10.2016 - 05.2017
Customer Service Representative
Walmart Home Delivery Pharmacy
01.2015 - 10.2016
Associate Degree - General Studies
Oakland Community College
Diploma - Health Insurance Claims Management/Medical Billing
Davenport University
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