DeeDee Armenio
Zephyr Cove,NV
Summary
Bilingual customer service expert with proven academic achievements. Adept at enabling effective communication between Mandarin and English speakers. Committed to improving client interactions and fostering teamwork in dynamic environments. Seeking to apply skills and experience to drive team performance.
Overview
19
19
years of professional experience
Work History
Far east marketing/ executive casino host
Caesar's entertainment
Stateline, NV
05.2022 - Current
- Provide focused and pleasant experience for guests of the casino.
- Answer all questions and point guests to the right directions for solutions.
- Multitasking on all responsibilities during high volume events and give excellent customer services.
- Fluent in Mandarin to provide personal and home-like experience for Mandarin speaking guests.
- Provide precise, detailed and unique visiting experiences for guests.
Cocktail Server
Hard rock lake Tahoe
Tahoe, NV
01.2015 - 05.2022
- Provide fast and qualitative beverages/ services for players.
- Entertain guests with positive and fun energy
- Present guests with warm and welcome personal experiences
- Maintain excellent customer services in the high-volume environment
- Make sure of guest satisfactions with each course
Cocktail Server
Caesar's entertainment
Stateline, NV
05.2012 - 01.2015
- Provide fast and qualitative beverages/ services for players.
- Entertain guests with positive and fun energy
- Present guests with warm and welcome personal experiences
- Maintain excellent customer services in the high-volume environment
- Make sure of guest satisfactions with each course
Restaurant Food Server
Caesar entertainment
Stateline, NV
04.2011 - 05.2012
- Greet and accommodate guests to build positive experiences from first interaction
- Execute seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Prioritize multiple tasks in dynamic environment
- Stay attentive with guests throughout out meals
- Listened to customer concerns and complaints and quickly rectified issues.
- Cashier/food server/drink maker
The old tea house
Davis, CA
01.2007 - 04.2011
- Perform on- point and fast customer services in the busy environment
- Provide efficient and courteous service to customers.
- Resolve and de-escalated issues to address customer concerns.
- Build and maintain positive working relationships with co-workers.
Education
Associate in fine arts (A.F.A.) - Arts
California State University-Sacramento
Sacramento, CA02.2007
High School Diploma - undefined
Davis high school
Davis, CA07.2003
Skills
- Chinese language proficiency
- Visual arts and design creativity
- Communication effectiveness in English and Mandarin
- Customer relations expertise
- Commitment to work ethic
References
Sean Oakes, food and beverage manager of The Golden Nugget, 1 (925) 323-7097. Diliana Vorenkamp, food and beverage manager at Clear Creek Tahoe, 1 (530) 545-3074.
Timeline
Far east marketing/ executive casino host
Caesar's entertainment
05.2022 - Current
Cocktail Server
Hard rock lake Tahoe
01.2015 - 05.2022
Cocktail Server
Caesar's entertainment
05.2012 - 01.2015
Restaurant Food Server
Caesar entertainment
04.2011 - 05.2012
The old tea house
01.2007 - 04.2011
Associate in fine arts (A.F.A.) - Arts
California State University-Sacramento
High School Diploma - undefined
Davis high school