Deedee Lane
Lake Oswego,OR
Summary
Dynamic leader with a proven track record at Laniac Corp, enhancing customer satisfaction and fostering strong relationships. Skilled in customer service management and small business operations, demonstrated through increased referrals and efficient process implementation. Excelled in teamwork and verbal communication, achieving significant collaboration and loyalty within diverse teams.
Overview
19
19
years of professional experience
Work History
Owner
Laniac Corp Dba College Hunks Hauling Junk/Moving
09.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Senior Underwriting Assistant
Scottish American
03.2015 - 10.2022
- Optimized workflow by utilizing technology tools such as automated underwriting systems and risk analytics software programs.
- Provided exceptional customer service to agents and brokers by promptly addressing inquiries and resolving issues.
- Coordinated training sessions for junior staff members to facilitate their professional development within the field of underwriting.
- Developed strong working relationships with industry peers to share best practices and stay current on emerging trends within the insurance market space.
- Achieved successful risk assessments through thorough analysis of financial data, credit records, and business operations.
Owner's Assistant
Beaverton Vision World
04.2013 - 02.2015
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
Teacher
Washoe County School District
08.2005 - 06.2012
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Science - Elementary Education
University of Nevada - Reno
Reno, Nevada05-1997
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Attention to detail
- Teamwork and collaboration
- Customer service management
Accomplishments
We recently received two prestigious awards.
- Oregon City Chamber of Commerce Small Business of the Year 2024
- North Clackamas Chamber of Commerce Small Business of the Year 2024
Oregon City Chamber Small Business of the Year 2024
This award is voted on by our peers in the community. We received overwhelming accolades for our work within the community, such as partnering with programs for people in need.
Timeline
Owner
Laniac Corp Dba College Hunks Hauling Junk/Moving
09.2021 - Current
Senior Underwriting Assistant
Scottish American
03.2015 - 10.2022
Owner's Assistant
Beaverton Vision World
04.2013 - 02.2015
Teacher
Washoe County School District
08.2005 - 06.2012
Bachelor of Science - Elementary Education
University of Nevada - Reno
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