Summary
Overview
Work History
Education
Skills
Timeline
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Elenna Roybal

Ohkay Owingeh,NM

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Animal Care Attendant

Santa Fe Tails
11.2023 - Current
  • Supports Mission, Vision and Values of Destination Pets
  • Sanitizes/disinfect pet enclosures and general boarding areas
  • Provides clean bedding and fresh water to each pet guest
  • Make sure that each pet receives the correct type and quality of food
  • Clean up pet excrement as needed, Check excrement from enclosures as needed
  • Visually check on pet guest for safety and well-being throughout the day
  • Monitor pet belongings, clean belongings as needed, return pet belongings to owners, Or put pet belongings in storage area.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Sales Associate

Southwest Cannabis
08.2022 - 09.2023
  • Develop and maintain rapport with our Patients, vendors, service providers and staff
  • Ensure Patients concerns and/or questions are solved and answered promptly and efficiently and communicate Patient requests and/or problems to Manager when needed
  • Recommend, select and help locate the proper medicine for patients depending on their individual needs and Physician Certification
  • Communicate the effects of different types of cannabis to patients clearly and effectively - Follow policies and procedures, including inventory control, qualifying patient record keeping, security, dispensing medical marijuana, patient education and support - Represent our philosophy on customer service and customer relationships - Arrive on time, morning shifts before the doors open to set up
  • Closing shifts stay until all the work has been completed
  • Ensure the dispensary is ready to serve the patients - Clean and organize med tending room, bathroom and back room before opening and closing, and throughout the day, including wiping down counters and windows
  • Ensure POS and customer areas are clean and organized - Stock inventory as requested - Maintain strictest confidentiality in compliance with HIPAA guideline - Follow Food Handling guidelines
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Spa Attendant

Ojo Caliente Mineral Springs
01.2023 - 08.2023
  • Stock treatment rooms and linen storage area with necessary linens, towels, paper goods, etc
  • According to established stock levels and checklists
  • Perform opening duties
  • Turn on all lights, music in treatment rooms, unlock spa doors
  • Prepare spa water and restock refreshment area as needed
  • Keep filtered water full throughout day
  • Clean windows, water plants
  • Keep outdoor front of spa swept and outdoor sitting area wiped down as needed
  • Follow other verbal directions and/or opening checklists
  • Keep spa reception, spa relaxation lounges tidy at all times (e.g
  • Straighten chairs, pillows, magazines, empty trash, etc.)
  • Escort guests to steam, pool and tubs in a friendly, engaging manner; have a through working knowledge of spaces
  • Clean and prep Ojos, drink stations and keep areas immaculate during the day and evening hours
  • Clean and close Spa and Ojos following verbal directions and/or closing checklists
  • Utilize downtime effectively by reviewing and following checklists, following verbal instructions and/or seeking guidance from a Spa team member
  • Assist with monthly retail inventory, if needed
  • Report any guest or facility problems to Lead Spa Coordinator and/or Spa & Retail Director immediately
  • Cross-train as backup in other areas of Spa as needed
  • Incorporate the resort s culture of service excellence, mission and core values into all aspects of job performance.
  • Greeted guests and escorted to correct treatment rooms.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Managed locker room inventory and supplies, replenishing as needed.
  • Handled customer complaints in a professional and courteous manner.
  • Greeted customers and offered them assistance.
  • Promptly responded to all requests for assistance.

COVID-19 Tester

Curative
01.2021 - 01.2022
  • Setting up and preparing the test site
  • Checking people in for an appointment and directing walk-ins
  • Tracking and reporting key data points
  • Participate in training/retraining and continuing education programs as necessary
  • Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents
  • Understand and comply with applicable federal, state and local laws and company policies
  • Maintain all HIPAA standards, adhere to quality assurance procedures
  • Performs other related duties as necessary.

PCT Patient Care Technician

Fresenius Kidney Care
07.2020 - 10.2020
  • Welcome assigned patients and inquire as to their wellbeing since their last treatment
  • Evaluate vascular access for patency, perform vascular access cannulation, and perform administration of heparin as delegated or as allowed by state law
  • Obtain necessary pre and post treatment vital signs and weight and perform vascular access evaluation pre-treatment
  • Initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialyzate flow (QD)
  • Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed
  • Monitor patients response to dialysis therapy
  • Obtain vital signs prior to rein fusion; perform all relevant functions necessary for the discontinuation of treatment document
  • Discontinue dialysis treatment according to established procedures and evaluate patient prior to termination of venous access - standing & sitting blood pressure
  • Obtain Hemostasis and apply appropriate dressings
  • Evaluate the patient prior to discharge
  • Perform and record Pre and Post dialysis evaluation, weight, and vital signs with initial identification
  • Responsible for calculating and entry of individual patients dialysis machine programming for Ultrafiltration (UF) goal; treatment time; and UF modeling as prescribed
  • Responsible for ensuring appropriate safety alarms are enabled, including Narrow Venous Limits, (NVL) 160
  • Record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification
  • Responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and, if applicable, progress notes
  • Report any significant information and/or change in patient condition directly to the registered nurse or supervisor
  • Observe patient and conduct machine safety checks according to facility policy
  • Report any change or unusual findings to the registered nurse or supervisor
  • Perform and document any intervention for unusual patient status and document patients' response to intervention
  • Evaluate patients vascular access during treatment including arterial and venous monitoring pressures, provide appropriate intervention as needed, document and report any unusual findings to the registered nurse or supervisor
  • Obtain all prescribed laboratory testing and prepare specimens for collection
  • Ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy
  • Prepare, organize, and efficiently utilize supplies and equipment to prevent wastage
  • Monitors patients performing self-care under the supervision of RN.

Student Phlebotomist

Tri Core
07.2019 - 12.2019
  • Performs phlebotomy and other collection procedures appropriately and according to established procedures
  • Performs specialized collection procedures such as urine drug collections and PPD s if required
  • Greets and registers the patient by obtaining patient demographics, billing/insurance information, Advanced Beneficiary Notice (ABN), collecting co-payments, etc
  • As needed
  • Processes requisitions and enters test orders into the computer system
  • Performs inquiry functions, specimen transport verification, and retrieves and prints collection labels
  • Receives, processes and/or stores specimens as appropriate, centrifuging, splitting, acidifying, aliquoting, measuring and stabilizing
  • Ensures that information on the requisition matches labels and that tests ordered are in compliance with physician or clients requests
  • Ensures that each test requested is allocated to the proper department, inside or outside of the lab
  • Performs biohazard disposal as needed or appropriate.

Education

Veterinary Assistant -

UNM
Albuquerque, NM
05.2024

Phlebotomy -

Santa Fe Community College
Santa Fe, NM
12.2018

Cosmetology -

Vougue College of Cosmetology
Santa Fe, NM
08.2017

General Studies -

Los Alamos High School
Los Alamos, NM
05.2016

Skills

  • Customer service
  • Communication skills
  • Physical examinations
  • Guest services
  • English
  • HIPPA
  • Great with Animals
  • Animal Care
  • Monitoring animals vitals
  • Can give animals injections
  • Pet Handling
  • Test Sample Collection
  • Vaccine Administration
  • Animal handling
  • Waste disposal
  • Team collaboration
  • Compassion for animals
  • Infection control
  • Attention to detail
  • Animal enrichment
  • Vaccination procedures
  • Cleaning protocols
  • Habitat maintenance
  • Exercise routines
  • First aid knowledge
  • Grooming techniques
  • Animal nutrition
  • Feeding schedules
  • Behavior observation
  • Parasite control
  • Exercising and Playing
  • Nutritious Feeding
  • Disease Prevention
  • Tick Removal
  • Weight Charting
  • Meal Preparation
  • Facilities Maintenance
  • Feeding and Watering
  • Equipment Disinfection
  • Supply Maintenance
  • Customer Communication
  • Supply Unloading and Storage
  • Food Supplement Preparation
  • Relationship Building
  • Medication Documentation
  • Animal Observations
  • Human and Animal Safety

Timeline

Animal Care Attendant

Santa Fe Tails
11.2023 - Current

Spa Attendant

Ojo Caliente Mineral Springs
01.2023 - 08.2023

Sales Associate

Southwest Cannabis
08.2022 - 09.2023

COVID-19 Tester

Curative
01.2021 - 01.2022

PCT Patient Care Technician

Fresenius Kidney Care
07.2020 - 10.2020

Student Phlebotomist

Tri Core
07.2019 - 12.2019

Veterinary Assistant -

UNM

Phlebotomy -

Santa Fe Community College

Cosmetology -

Vougue College of Cosmetology

General Studies -

Los Alamos High School

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Elenna Roybal