Deedra Burlingame
Ticonderoga,NY
Summary
Dynamic and results-driven professional with extensive experience at Sylvamo, excelling in process control and quality assurance. Proven ability to enhance team performance through effective training and communication. Skilled in equipment operation and preventive maintenance, ensuring optimal production flow while adhering to safety protocols. Committed to fostering a collaborative and efficient work environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
2 Line Process Operator
Sylvamo
Ticonderoga, NY
10.2015 - Current
- Operated machinery to ensure efficient production flow and quality standards.
- Monitored equipment performance, identifying issues for timely resolution.
- Conducted routine inspections and maintenance on processing equipment.
- Collaborated with team members to optimize workflow and reduce downtime.
- Adhered to safety protocols, promoting a safe working environment for all staff.
Sales Associate
Pebbles
Ticonderoga, NY
11.2014 - 10.2015
- Enhanced customer engagement through personalized service and product knowledge.
- Streamlined sales processes by implementing effective inventory management techniques.
- Trained new associates on company policies and best sales practices to drive team performance.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
- Developed strong relationships with customers, resulting in increased repeat business and loyalty.
Cook
Maplefields
Ticonderoga, NY
09.2013 - 08.2015
- Prepared and cooked a variety of menu items in compliance with health and safety standards.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Trained new team members on cooking techniques and kitchen equipment operation.
- Monitored inventory levels and coordinated timely restocking of kitchen supplies.
Head Cashier
Lowes
Kingston NY
02.2012 - 09.2013
- Analyzed sales data to identify trends and recommend inventory adjustments to management.
- Led team meetings focused on performance improvement strategies and operational efficiency initiatives.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Maintained stock to meet expected customer demand.
- Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.
- Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Streamlined checkout process, reducing average wait time for customers.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Head Cashier
Lowes
Ticonderoga, NY
02.2009 - 08.2011
- Supervised cash handling processes to ensure accuracy and compliance with company policies.
- Trained and mentored new cashiers on register operations and customer service standards.
- Managed daily cash reconciliation, identifying discrepancies to maintain financial integrity.
- Implemented best practices for efficient checkout procedures, enhancing customer experience.
- Coordinated scheduling of cashier staff to optimize coverage during peak hours.
- Resolved customer inquiries and issues effectively, promoting a positive shopping environment.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Education
High School Diploma -
Ticonderoga Central School District
Ticonderoga, NY06.2001
Skills
Standard operating procedures
Process control
Safety protocols and procedures
Equipment operation
Preventive Maintenance
Housekeeping skills
Safety procedures
New hire training
Troubleshooting and repair
Heavy lifting
Quality control
Supply monitoring
Technical troubleshooting
Computer skills
Teamwork and communication
Strong work ethic
Punctual and dependable
Production operations
Teamwork and coordination
Machine operation
Machine setup and shutdown
Following instructions
Health and safety regulations
Quality inspections and reporting
Equipment maintenance
OSHA guidelines
Production documentation
Quality inspection
Quality assurance standards
Incident reporting
Product assembly
Material handling
Workstation equipment monitoring
Conveyor system operation
Timeline
2 Line Process Operator
Sylvamo
10.2015 - Current
Sales Associate
Pebbles
11.2014 - 10.2015
Cook
Maplefields
09.2013 - 08.2015
Head Cashier
Lowes
02.2012 - 09.2013
Head Cashier
Lowes
02.2009 - 08.2011
High School Diploma -
Ticonderoga Central School District