Deedra Ellis

Answering 100+ calls in a call center environment. Scheduling office/lab/nurse appointments and detailed message taking based on Providers protocols. Conducting pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments. Submits referral and prescription refills requests. Ability to use independent thinking to determine urgent versus routine matters to be addressed.

Greeted incoming visitors/clients professionally and provided friendly knowledgeable assistance. Confirmed appointments. Kept reception area clean and neat to give visitors first impression. Restocked supplies and submitted purchase orders to maintain stock levels. Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Utilized specialized software to process incoming claims, enter data and generate reports. Compiled with regulations and guidelines related to claims processing to maintain quality and adherence to standards. Ensured proper submissions to the State and Government Offices-Illinois Medicaid and Social Security. Scheduled Hearings/Appeals for Hearing Officers. Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents. Reviewed applications and supporting documents to verify claims eligibility and accuracy.