Deedra Kizer
Nashville,TN
Summary
Dynamic award-winning Associate Mentor with 25+ years of successful experience and numerous accomplishments. Brings value to the company through passion with excellent interpersonal and communication skills, strong analytical and problem-solving abilities, job management from inception through completion, and proven success in building then maintaining internal and external relationships.
Overview
23
23
years of professional experience
Work History
Transport Services
Navarre Corporation
Nashville, TN
11.2013 - Current
- Perform special needs Non-Emergent medical transportation service for the Department of Veterans Affairs.
- Provide exceptional customer service and support for our nations disabled veterans.
- Remotely drive company sedan in a safe, courteous, and reliable manner throughout the service area within a daily assigned time schedule.
- Communicate efficiently with dispatcher on all aspects of deviation, overload, accidents, passenger accidents, or behavioral issues.
- Schedule appointments and meetings as necessary, answer questions from clients; making company knowledge readily available to self and others through company resources.
Certified Pharmacy Technician, CPHT
Monroe Carell Jr. Children’s Hospital
Nashville, TN
03.2007 - 10.2013
- Prepared IV syringes and IV fluid bags and specializing in Chemotherapy preparation.
- Assisted the pharmacist in preparations and distribution of medications.
- Met established guidelines for medication deliveries.
- Prioritized and managed the flow of work based on patient needs and efficiency.
- Operated computer systems and Utilized EMR (Electronic Medical Records) Technology.
- Served as a mentor to new associates.
- Prepared compound medications.
- @ Vanderbilt
Distribution Worker, Main Warehouse
Amerisource Bergen
Antioch, TN
01.2003 - 01.2007
- Ensured efficient operation for receiving imports, stock allocations, inventory controls, order picking, and every aspects of shipping customer orders in a timely and cost-effective manner.
- Communicated effectively with all levels within the organization.
- Ensured quality control standards were maintained.
Education
Diploma - Medical Assistant, Certified Pharmacy Technician, CPHT
Stratford High School
Nashville, TennesseeSkills
- Building and Maintaining Customer Relationships
- Active Listening Skills
- Exceptional Customer Service
- Successful Interaction with Clients and Staff Members
- Time Management
- Medical Software
- Patient Charting
- Lab Preparation & Procedures
- Appointment & Scheduling
- Microsoft Works/Outlook/Internet/E-mail
- Quickly Attaining Knowledge
- Adaptability
- Decision Making
- Dependability
- Teamwork and Collaboration
- Medical Technology & Procedures
- Answering Multi Line Phones
- Data Entry
- Patient Care
- Record Keeping
- Microsoft 2007 Word/Excel/PowerPoint
Related Accomplishments
- Implemented 'Thought Leader' Advocacy programs that revealed value and usage to customers.
- Consistently in Top 10% of employee relations focused on building relationships with clients and facilities.
- Selected by Senior Management, due to demonstrated abilities, to provide on-boarding assistance to new hires. Also chosen to participate in selection process.
- Received numerous recognition awards for Customer Service.
- Selected by Senior Management to participate in Accelerated Management Training Program.
Timeline
Transport Services
Navarre Corporation
11.2013 - Current
Certified Pharmacy Technician, CPHT
Monroe Carell Jr. Children’s Hospital
03.2007 - 10.2013
Distribution Worker, Main Warehouse
Amerisource Bergen
01.2003 - 01.2007
Diploma - Medical Assistant, Certified Pharmacy Technician, CPHT
Stratford High School