Deedra Lingo
Ashburn,VA
Summary
Results-Oriented Program Manager with over 15 years of comprehensive experience in Consulting, Project Management, Resource Management, and Employee Experience. Demonstrated ability to thrive as both an individual contributor and a team leader, excelling in the cultivation of trusting relationships with stakeholders, team members, and vendors. My expertise is bolstered by a robust suite of certifications, including PMI-ACP, SAFe SA, SAFe POPM, SAFe SSM, AWS Cloud Practitioner, and ITIL. Currently pursuing PMP certification to further enhance my project management proficiency. Driven by a passion for delivering high-impact solutions, I am committed to fostering organizational success through structured planning and effective resource management.
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager - Employee Engagement
Maximus
07.2023 - Current
- Design and implement data-driven employee engagement strategies utilizing metrics and analytics to enhance operational harmony across teams and drive measurable performance improvements
- Enhance New Hire Onboarding and Engagement Processes - Centralize and optimize the new hire onboarding process for Maximus, applying Lean methodologies; oversee the Global Engagement Survey administration and actively utilize insights to drive continuous improvement initiatives
- Systematically manage program data in SharePoint to enhance accessibility and collaboration
- Streamline Cross-Functional Collaboration - Collaborate with HRIS and IT teams using Agile methodologies to streamline operational processes and elevate system integration, ensuring seamless functionality and high user adoption across departments
- Corporate Culture Leadership - Spearhead the design and execution of on-site engagement initiatives and cross-functional networking events at company headquarters, optimizing employee collaboration and reinforcing a vibrant organizational culture
Program Manager - Employee Experience
Amazon Web Services
03.2023 - 06.2024
- Led the design, execution and governance of Rewards and Recognition programs across a large-scale, global organization
- Drove Strategic Design and Execution- Spearheaded the design, execution, and governance of Rewards and Recognition programs across a large-scale global organization, ensuring aligned team efforts with organizational objectives
- Executed Program Management Excellence - Led cross-functional teams, leveraging project management software to track progress, manage dependencies, and ensure timely delivery, while actively fostering a recognition-driven culture across diverse teams and regions
- Enhanced Program Performance Management - Developed and implemented key performance metrics (KPIs) and dashboards to rigorously monitor program success; utilized advanced analytics and reporting tools to identify areas for improvement
- Optimized Program Efficiency - Delivered data-driven recommendations for process improvements, driving enhancements in program efficiency through automation; consistently reported on progress against objectives
Project Manager
ProServe
02.2020 - 03.2023
- Delivered end-to-end project management and Scrum Master expertise, driving successful outcomes across multiple high-impact projects
- Executed Agile Project Management - Orchestrated Agile project lifecycles by facilitating end-to-end change management and providing robust support for cross-functional, enterprise-wide initiatives
- Product Management - Directed Program Increment sessions and facilitation activities to ensure coherence with business objectives and prioritized key initiatives effectively
- Drove Delivery Team Performance - Led and coached high-performing teams of over 25 members, implementing targeted strategies to achieve delivery milestones while promoting a culture of continuous improvement
- Strengthened Strategic Relationships - Established and maintained transparent communication channels with internal and external stakeholders, proactively identifying and eliminating bottlenecks to enhance project flow and delivery
Resource Manager
ProServe
12.2018 - 02.2020
- Collaborated with Delivery and Engagement Managers to evaluate and develop resourcing plans ensuring optimal matching of talent with projects
- Managed Resource Availability- Analyzed Resource Planners daily to verify assignment accuracy, endorse consultant availability, and monitor timesheet data for forecast precision
- Facilitated Opportunity Reviews - Facilitated weekly meetings with Regional and Delivery Teams to strategize on consultant assignment and address conflicts
- Stakeholder Management - Engaged with Practice Managers, Engagement Managers, Consultants and Staffing Partners to set realistic expectations and timelines
Resource Manager - Civilian and Defense & Intelligence Groups
Unisys Federal Systems
08.2017 - 12.2018
- Worked in partnership with operational leadership to acquire, assess, develop, deploy, and retain professional services personnel
- Executed Workforce Planning and Forecasting - Analyzed the sales pipeline weekly to identify RFP opportunities with upcoming awards within 30, 90, and 120 days; partnered with Capture and Recruiting teams to determine staffing needs and developed job requisitions based on required skill sets
- Conducted internal searches within the Unisys associate database to identify qualified personnel for RFP responses
- Implemented Resource Evaluation and Optimization - Established a systematic approach to ensure employees updated their skills, certifications, and accomplishments bi-annually; tracked associates' tenure on each program to identify high performers and those pursuing advancement opportunities, driving talent development and aligning with organizational goals
- Led Internal Talent Mobility and Transition Management Initiatives - Facilitated job searches for Unisys associates affected by workforce reductions and those seeking new opportunities, ensuring seamless transitions while maximizing internal talent utilization and fostering employee retention
DoD Contractor - Project Manager
Irving Burton Associates
01.2017 - 07.2017
- Project Management support of Information Management Solutions for the Defense Health Agency (DHA)
- Delivered Project Management Excellence - Partnered with the DHA Project Officer to ensure timely tracking and completion of project deliverables; organized and facilitated weekly status calls and related project meetings; reviewed training deliverables for user distribution; and prepared comprehensive meeting agendas, minutes, briefings, and presentations for the Executive Steering Committee
- Cultivated strong working relationships with product owners, vendors, and key project stakeholders to drive project success
- Provided Scrum Master Leadership - Led agile practices, including backlog grooming, sprint planning, daily stand-ups, demonstrations, reviews, and retrospectives
- Collaborated with the sprint team to identify and resolve roadblocks, optimizing team performance and ensuring successful project delivery
Staff Augmentation Resource Manager
Verizon
12.2010 - 03.2016
- Delivered contingent resources to support Professional Services offerings
- Resource Deployment and Optimization- Oversaw resource acquisition activities for U.S
- Projects; created comprehensive status reports and resource plans; managed monthly utilization reports to monitor project funding; forecasted project requirements and tracked contractor utilization to ensure projects remained within or under budget; collaborated with hiring managers to assess staffing needs and define hiring requirements; analyzed existing employee skill sets to identify gaps for upcoming projects; and established pools of 'warm' candidates for short-term assignments
- Vendor Management and Compliance- Cultivated key partnerships with third-party vendors; established productive partnerships with preferred vendors; and evaluated and monitored contracts to ensure adherence to contractual obligations
- Project Management Collaboration- Fostered strong relationships with internal Verizon stakeholders; provided comprehensive weekly and monthly status reports; and conducted skill set analyses to identify new skill requirements for anticipated projects
- Contractor Management and Liaison- Recruited and managed contractor resources; served as the primary Human Resources point of contact for contractors, ensuring effective communication and support throughout the engagement process
Consultant - Business Optimization and Resiliency
02.2005 - 12.2010
- Guided clients through comprehensive Business and Human Capital Transformation initiatives, as well as comprehensive Business Continuity planning
- Data Analysis and Insights- Employed a combination of data collection methodologies to compile and analyze organizational policies, job roles, and procedures, driving informed decision-making
- Project Management- Delivered weekly and monthly milestone status updates to internal teams while coordinating with clients to manage expectations; developed detailed project plans and monitored tasks, timelines, and resource utilization for mid-sized projects; conducted thorough inspections of deliverable documents prior to client submission; and drafted presentations, Statements of Work, and Staffing Models for proposed engagements and deliverable packages
- Contractor Management and Liaison- Contributed to the research and development of RFP and RFI responses; managed content and design on the team collaboration SharePoint portal; and facilitated internal training sessions with sales teams to enhance awareness of team service offerings
Project Manager
City of New York
02.2005 - 12.2010
- Collaborated with various city agencies to coordinate technology upgrades and develop cloud migration strategies
- Relationship Management - Cultivated and maintained partnerships with assigned New York City agencies, ensuring timely delivery of project outcomes and synchronization with agency objectives
- Comprehensive Project Management - Advocated for the utilization of DoITT's services to enhance agency collaboration on IT initiatives; facilitated internal and external cooperation with high-level stakeholders and the internal IT Department; and prepared quarterly briefing documents for the Commissioner, serving as key talking points for meetings with other agencies and content for internal web communications and press releases
Education
MS - Organizational Behavior/Human Resource Management
NYU Polytechnic School of Engineering
Brooklyn, NYBS - Business Management
City University of New York
Staten Island, NYSkills
- Project management
- Project planning
- Project planning and development
- Project scheduling
Certification
- Certified ScrumMaster (CSM)
- SAFe Scrum Master
- SAFe PO/PM
- SAFe Agilist
- PMI-ACP
Timeline
Project Manager - Employee Engagement
Maximus
07.2023 - Current
Program Manager - Employee Experience
Amazon Web Services
03.2023 - 06.2024
Project Manager
ProServe
02.2020 - 03.2023
Resource Manager
ProServe
12.2018 - 02.2020
Resource Manager - Civilian and Defense & Intelligence Groups
Unisys Federal Systems
08.2017 - 12.2018
DoD Contractor - Project Manager
Irving Burton Associates
01.2017 - 07.2017
Staff Augmentation Resource Manager
Verizon
12.2010 - 03.2016
Consultant - Business Optimization and Resiliency
02.2005 - 12.2010
Project Manager
City of New York
02.2005 - 12.2010
BS - Business Management
City University of New York
MS - Organizational Behavior/Human Resource Management
NYU Polytechnic School of Engineering
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