DeeEtte Quinn
Liverpool,NY
Summary
Dynamic professional with a proven track record at American Airlines, excelling in premium guest service and operations supervision. Recognized for enhancing hospitality and a seamless travel experience for our guest. Likewise, elevating team productivity through effective training and support. Adaptable and detail-oriented, with strong communication skills and a commitment to service excellence, ensuring compliance and operational efficiency.
Overview
33
33
years of professional experience
Work History
Premium Guest Service
American Airlines
12.2017 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed, especially during irregular operations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Operations, Supervisor, Fleet Service
US Airways Merged to American Airlines
01.1991 - 10.2011
- Managed daily operations for optimal performance, ensuring smooth workflows and safe, timely completion of flight arrivals and departures.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular safety and performance checks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Education
Associate of Science - Biological Science/ Nursing
Long Beach City College
Long Beach01-2013
Skills
- Supportive interpersonal skills
- Effective team collaboration
- Service excellence
- Experienced in effective problem-solving
- Detail-oriented approach
- Adaptable in changing environments
- Proficient time management
Timeline
Premium Guest Service
American Airlines
12.2017 - 03.2024
Operations, Supervisor, Fleet Service
US Airways Merged to American Airlines
01.1991 - 10.2011
Associate of Science - Biological Science/ Nursing
Long Beach City College
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