D'Andria Henderson
Huntersville,NC
Summary
Driven and adaptable professional with a proven track record in customer service and problem-solving. Excelled at Target by enhancing guest experiences and maintaining operational efficiency, demonstrating exceptional teamwork, and attention to detail. Skilled in order preparation and audit reporting, consistently contributing to team success and workplace safety.
Overview
9
9
years of professional experience
Work History
Inbound Team Member
Target
07.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Create a welcoming experience by authentically greeting all guests
- Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
- Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
- Execute a detailed, accurate and efficient sorting operation (including all unload schedule times)
- Stock, backstock and zone product on sales floor
- Maintain sales floor instocks for GM categories
- Operate power equipment only if certified and partner with leader if certification is needed
- Work with accuracy and attention to detail
- Manage all defectives and handle environmentally sensitive (ESIM) items in compliance with applicable laws and regulations
- Demonstrate a culture of ethical conduct, safety and compliance
- Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
- All other duties based on business needs
Cashier
Publix
06.2015 - 07.2022
- Provides premier customer service, including greeting customers and answering their questions.
- Weighs and scans products.
- Accepts payment and provide change when appropriate.
- Handles cash and other forms of tender accurately.
- Bags products when necessary.
- Maintains a neat and clean register area.
- Assists in other duties as assigned.
Education
Bachelor of Arts - Psychology
Central Piedmont Community College
Charlotte, NC05.2026
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Order Preparation
- Self Motivation
- Interpersonal Skills
- Effective Communication
- Adaptability
- Adaptability and Flexibility
- Audit reporting
Timeline
Inbound Team Member
Target
07.2022 - Current
Cashier
Publix
06.2015 - 07.2022
Bachelor of Arts - Psychology
Central Piedmont Community College