Deej Holland

• Directly assist Clients/CEO/CFO's/HR Teams with all Benefit policies , day to day Benefits related issues
• Provide consistent and best client service, answer client policy and compliance/ coverage questions
• Assist in resolving client, employee , carrier and/or vendor accounting issues, including billing discrepancies, Group annual audits, fee arrangements, billing, vendor commission tracking and claim issues
• Coordinate review of renewals, advise client on carrier and Legal plan , benefits, carrier requirements to ensure compliance. Coordinate and run Renewal Meetings, Open Enrollment Meetings, Policy plan administration and Implementation
• Negotiate renewals for best financial outcome for clients when applicable (manage conference calls, meetings, etc.)

Responsible for contact with various insurance companies to rectify billing questions. Heavy Direct Contact with members and business owners to field questions and issues. Assist with ordering records for clients. Issue ID cards when requested. Create financial proposals for Small and Large Businesses .Heavy emphasis on data entry into the AMS databases for financial statements. Order loss run reports for clients when necessary. Present Health Insurance plans to employees at Benefit meetings. Assist executive and management with the carrier information implementation process daily. Present financial statements to employers. Provide strategic and cost effective solutions for business owners through use of Excel. Provide business owners with tax information i.e. WR30 from employers to carriers ACA 1094/1095 reporting solutions to clients and documentation for compliance.

Developed and retained client relationships by contacting existing and prospective clients via email and phone. Supported finance and insurance managers with the sale and marketing of post vehicle sale products. Markedly, increased after-sales revenue by researching and contacting clients. Instructed and educated clients regarding products and product features. Resolved client inquiries and concerns regarding products and features in person, over the phone, and through emails. Ensured dealership support of CSI goals and KPI goals by updating and

informing dealership employees of MBUSAs CR related communications. Supported and educated sales staff in regards to product changes, updates, and functions.

Account receivables and collections. Responsible for contacting established customer clientele, in an inbound/ outbound customer care center to ensure a quality experience. Responsible for interviewing potential employees. Handle and direct most incoming calls. Compose and distribute departmental memorandums (email, documentary and voice) Ensure delivery and receipt of important information while maintaining confidentiality, organize, sort and assign mail distribution for all employees. Greet customers and up-sale service accounts Perform general duties including ordering office supplies, recording FedEx incoming and outgoing packages, faxing, and setting appointments. Selling warranties.