DEE J. LYONS
Racine,WI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Knows when to lead and when to follow. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
Work History
Manager
Culver's Restaurant
Racine, WI
01.2018 - Current
- Schedules interviews for potential candidates and conducts reference checks prior to hire.
- Assesses team member's skillsets and assigns tasks accordingly for optimal efficiency.
- Establishes processes to ensure efficient workflow throughout the organization.
- Conducts regular meetings with staff to discuss progress and identify areas of improvement.
- Ensures compliance with industry regulations and company policies.
- Conducts performance reviews for team members.
- Maintains up-to-date records of employee attendance, payroll information, vacation requests.
Cable Technician
Gem Communications
Oak Creek, WI
01.2016 - 01.2018
- Installed cable lines and equipment
- Utilized knowledge of local building codes when performing work in order to meet safety regulations.
- Identified opportunities for cost savings through efficient use of materials during installation projects.
- Carried and climbed ladders in excess of 28'
- Trained junior technicians on best practices for installing cabling systems according to industry standards.
- Responded promptly to emergency situations requiring immediate attention.
- Collaborated with customers to explain services available and answer questions about technical issues.
- Always Troubleshot all provided services and verified that they met GEM Communications' standards and specifications to include the assurance of proper signal levels
- Performed installs and relocations of cable outlets
- Installed converters and modems
- Volunteered to relocate states in support of the company and possible career advancement
- Utilized expertise and best judgement when installing exterior and interior wiring
- Performed preventative maintenance on the company vehicle ensuring that all fluid levels, gauges , tire pressure, lights and equipment were in safe operating ranges
- maintained and stocked company vehicle with all necessary equipment and materials
- Utilized a variety of hand and power tools to include but not limited to cable grips, slip joint pliers, drills, hammers, tape measures, voltmeters
- Always made an attempt to go above and beyond in regards to customer service
- Always approached every task with a safety first mentality
Shift Leader/Asst. GM
Burger King
Racine, WI
01.2009 - 01.2016
- Maintained operations of the store; supervised and educated employees
- Established performance standards and objectives for departmental personnel in order to ensure organizational goals were met.
- Prepared monthly financial reports summarizing business operations for senior management review.
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Monitored employee performance, providing feedback on progress towards desired outcomes.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
Grounds Keeper
Courtyard Apartments
Racine, WI
01.2008 - 01.2009
- Cleaned parking lots; cut grass and trimmed bushes; painted and prepared apartments
- Maintained walkways, driveways, and parking lots by removing snow, ice, and other obstructions.
- Provided support during special events held at the premises.
- Assisted with landscaping projects such as laying sod or planting trees.
- Inspected lawns for weeds, pests, or other signs of damage.
- Removed hazardous objects from the grounds, such as broken glass.
- Collected litter from the grounds on a regular basis.
- Installed outdoor lighting fixtures around sidewalks or pathways.
- Used hand-held tools to maintain green spaces.
Education
Human Resources -
Gateway Technical College
Racine, WIHigh School Diploma -
Jerome Increase Case
Racine, WISkills
- Staff Development
- Operations Management
- Time Management
- Customer Education
- Service Calls
- Customer Service
- System repairs
- Troubleshooting abilities
- Equipment Preparation
- Vehicle Maintenance
- Power Tool Operation
- Worksite safety
- Using hand tools
Affiliations
- Adapts well to new environments
- Works well under stress
- Versatile
Timeline
Manager
Culver's Restaurant
01.2018 - Current
Cable Technician
Gem Communications
01.2016 - 01.2018
Shift Leader/Asst. GM
Burger King
01.2009 - 01.2016
Grounds Keeper
Courtyard Apartments
01.2008 - 01.2009
Human Resources -
Gateway Technical College
High School Diploma -
Jerome Increase Case