Deejae Getz
West Jordan,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Master Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Flex Jobs
Flex
10.2022 - 06.2024
- Enhanced security coverage by efficiently rotating between various client sites as needed.
- Maintained a safe and secure environment for clients by conducting regular patrols and addressing any potential threats.
- Assisted in reducing property loss and vandalism by promptly reporting suspicious activities to the proper authorities.
- Improved client satisfaction with quick response times to emergency situations, ensuring their safety and wellbeing.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Assistant Manager
Jiffy Lube
10.2020 - 11.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Automotive Lube Technician
Jiffy Lube
08.2013 - 06.2018
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Worked alone or in team-based systems to complete up to 45 oil changes each day.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Checked fluids, tires, brakes, and other systems as part of 12-point inspection.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Cleaned automotive service bays and removed debris
- Greeted customers and answered questions about oil changes and other services.
- Conducted vehicle inspections and recorded results in database to comply with utah vehicle inspection requirements.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Performed emissions tests according to standard procedures.
Over Night Stocker
Sam's Club
04.2009 - 10.2012
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Conducted daily inventory counts and verified accuracy of product levels.
Education
Diploma - Diploma
05.2010
Skills
- Access Control
- Security management
- Self-defense techniques
- Physical Fitness
- Incident Reporting
- Detail Oriented
- Customer Service
- Problem-Solving
- Self Motivation
- Team building
- Multitasking
- Adaptable and Flexible
- Organizational Skills
- Multitasking Abilities
- Excellent Communication
- Time Management
- Goal Setting
Timeline
Flex Jobs - Flex
10.2022 - 06.2024
Assistant Manager - Jiffy Lube
10.2020 - 11.2022
Automotive Lube Technician - Jiffy Lube
08.2013 - 06.2018
Over Night Stocker - Sam's Club
04.2009 - 10.2012
Springville High School - Diploma, Diploma