Deejay R. Morayla
Summary
Highly experienced in affordable housing property management with a solid history of success, overseeing 176 units. Steadfast leader, building and guiding top-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Property Manager
Bull Run Townhomes (Mission Rock Residential)
07.2017 - Current
- Managed a property portfolio total of 176 units
- Prepared and monitored service charge budgets and sinking funds resulting in a 15% increase in revenue
- Coordinated activities by scheduling work assignments, setting priorities, and directing work to support staff resulting in a 20% increase in efficiency
- Oversaw the implementation of project work and tendering processes resulting in a 25% reduction in costs
- Liaised with insurance companies on policies and claims resulting in a 30% reduction in insurance costs
- Liaised with tenants, landlords, subcontractors, and other relevant committees resulting in a 40% increase in tenant satisfaction
- Prepared reports for all stakeholders and management resulting in a 100% accuracy rate.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Manager
Allison-Shelton Property Management
01.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Leasing Agent
Jrk Residential
01.2014
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
Education
No Degree - Chef
Colorado Culinary Academy
Denver, CO09.2012
No Degree - Computer Science And Programming
College America
Fort Collins, CO12.2011
Irvin High School- Diploma - Diploma
Irving High School
Irving, TX12.2000
Skills
- Multi-family Property Manager
- Skilled multi-tasker
- Team Player
- Knowledge of leasing affordable and Market Conditions
- Fast Learner
- National Apartment Association (NAA) Member
- Fair housing mandates
- Flexible schedule
- Works well under pressure
- Bilingual-Spanish, English
- Web Compliance Management System
- Excel/Word/PowerPoint
- Blue Moon software
- On-site
- MRI
- Yardi
- Entrada
- Nexus Payables
- Lease Star
- Onsite Web System
- Nexus Connect
- CHFA /LIHTC
- Aptexx
- Anaplan
- Conservice
- Co Star
- Any-home CRM
Awards
- 2023, Affordable Property Manager of the year
- 2022, Mission Rock Leasing Team of the year
- 2020, Mission Rock Leasing Team of the Year
- 2017, Mission Rock Community Team of the Year
- 2018, Mission Rock Community Team of the Year
Timeline
Property Manager
Bull Run Townhomes (Mission Rock Residential)
07.2017 - Current
Assistant Manager
Allison-Shelton Property Management
01.2015
Leasing Agent
Jrk Residential
01.2014
No Degree - Chef
Colorado Culinary Academy
No Degree - Computer Science And Programming
College America
Irvin High School- Diploma - Diploma
Irving High School
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