Deek Bahadur Karki
Haltom City,TX
Summary
- Dedicated Customer Service Professional committed to ensuring customer satisfaction through the delivery of exceptional service and unmatched support.
- Proficient in utilizing customer service best practices to enhance client experiences.
- Adept at exploring and implementing effective solutions to address and meet customer needs efficiently.
- An enthusiastic person with high motivation and always willing to innovate and learn new technologies and methodologies.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hallmark Aviation
02.2024 - Current
- Responded to customer queries regarding flight schedules, ticket bookings, baggage policies, check-in processes, and any other travel-related issues.
- Assisted customers in booking, changing, or canceling flight reservations and ensuring accurate ticket issuance and seat selection.
- Helped passengers with check-in procedures, either at the counter or through self-service kiosks. Ensuring that passengers comply with identification and security requirements, issuing boarding passes, and directing them to security screening or boarding gates.
- Assisted passengers with luggage check-in, answering questions about baggage policies, and helping to resolve issues with lost, delayed, or damaged baggage.
- Addressed customer grievances and complaints about delayed or canceled flights, lost luggage, seat assignments, and other travel disruptions in a calm and professional manner.
- Provided support for passengers who need special assistance, such as elderly passengers, travelers with disabilities, or unaccompanied minors, ensuring their comfort and safety.
- Kept passengers updated on flight status, gate changes, or delays, and providing guidance on any necessary next steps.
- Worked closely with gate agents, flight attendants, and other airline personnel to ensure smooth operations, especially during busy times or disruptions.
- Promoted additional airline services, such as upgrades to premium seating, extra baggage allowances, or loyalty programs.
- Provided guidance to passengers during emergency situations, such as flight cancellations or major delays, and assisting with rebooking or accommodation arrangements as needed.
- Exhibited high energy and professionalism when dealing with customers.
- Cross-trained and backed up other customer service representative.
Owner/Manager
Raktamala Sports
06.2020 - 09.2022
- Oversaw all aspects of store operations, including product procurement, inventory management, and maintaining relationships with suppliers and vendors.
- Managed the store's budget, monitoring expenses, tracking sales, and ensuring profitability.
- Ensured customer satisfaction by providing excellent service, resolving complaints, and responding to customer inquiries.
- Developed marketing strategies to attract new customers and retain existing ones.
- Tracked stock levels, reordering products, and preventing shortages or overstocking.
- Addressed day-to-day challenges, such as supply chain issues, customer complaints, or equipment malfunctions, to keep operations running smoothly.
- Set long-term goals for the store, evaluating market trends, and implementing strategies for growth and improvement.
Education
Bachelor in Business Studies - Marketing
Tribhuvan University
Nepal11-2020
High School Diploma -
Gaumati Higher Secondary School
Sindhuli, Nepal07-2014
Skills
- Customer Service Excellence
- Problem-Solving
- Attention to detail
- Multitasking
- Technical Proficiency
- Critical Thinking
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Microsoft Powerpoint
- Effective Communication
- Time Management
- Adaptability
Personal Information
- Date of Birth: 09/10/96
- Gender: Male
- Nationality: Nepalese
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Hallmark Aviation
02.2024 - Current
Owner/Manager
Raktamala Sports
06.2020 - 09.2022
Bachelor in Business Studies - Marketing
Tribhuvan University
High School Diploma -
Gaumati Higher Secondary School
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