Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Deek Bahadur Karki

Haltom City,TX

Summary


  • Dedicated Customer Service Professional committed to ensuring customer satisfaction through the delivery of exceptional service and unmatched support.
  • Proficient in utilizing customer service best practices to enhance client experiences.
  • Adept at exploring and implementing effective solutions to address and meet customer needs efficiently.
  • An enthusiastic person with high motivation and always willing to innovate and learn new technologies and methodologies.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Hallmark Aviation
02.2024 - Current
  • Responded to customer queries regarding flight schedules, ticket bookings, baggage policies, check-in processes, and any other travel-related issues.
  • Assisted customers in booking, changing, or canceling flight reservations and ensuring accurate ticket issuance and seat selection.
  • Helped passengers with check-in procedures, either at the counter or through self-service kiosks. Ensuring that passengers comply with identification and security requirements, issuing boarding passes, and directing them to security screening or boarding gates.
  • Assisted passengers with luggage check-in, answering questions about baggage policies, and helping to resolve issues with lost, delayed, or damaged baggage.
  • Addressed customer grievances and complaints about delayed or canceled flights, lost luggage, seat assignments, and other travel disruptions in a calm and professional manner.
  • Provided support for passengers who need special assistance, such as elderly passengers, travelers with disabilities, or unaccompanied minors, ensuring their comfort and safety.
  • Kept passengers updated on flight status, gate changes, or delays, and providing guidance on any necessary next steps.
  • Worked closely with gate agents, flight attendants, and other airline personnel to ensure smooth operations, especially during busy times or disruptions.
  • Promoted additional airline services, such as upgrades to premium seating, extra baggage allowances, or loyalty programs.
  • Provided guidance to passengers during emergency situations, such as flight cancellations or major delays, and assisting with rebooking or accommodation arrangements as needed.
  • Exhibited high energy and professionalism when dealing with customers.
  • Cross-trained and backed up other customer service representative.

Owner/Manager

Raktamala Sports
06.2020 - 09.2022
  • Oversaw all aspects of store operations, including product procurement, inventory management, and maintaining relationships with suppliers and vendors.
  • Managed the store's budget, monitoring expenses, tracking sales, and ensuring profitability.
  • Ensured customer satisfaction by providing excellent service, resolving complaints, and responding to customer inquiries.
  • Developed marketing strategies to attract new customers and retain existing ones.
  • Tracked stock levels, reordering products, and preventing shortages or overstocking.
  • Addressed day-to-day challenges, such as supply chain issues, customer complaints, or equipment malfunctions, to keep operations running smoothly.
  • Set long-term goals for the store, evaluating market trends, and implementing strategies for growth and improvement.

Education

Bachelor in Business Studies - Marketing

Tribhuvan University
Nepal
11-2020

High School Diploma -

Gaumati Higher Secondary School
Sindhuli, Nepal
07-2014

Skills

  • Customer Service Excellence
  • Problem-Solving
  • Attention to detail
  • Multitasking
  • Technical Proficiency
  • Critical Thinking
  • Complaint Handling
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Powerpoint
  • Effective Communication
  • Time Management
  • Adaptability

Personal Information

  • Date of Birth: 09/10/96
  • Gender: Male
  • Nationality: Nepalese

Languages

English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Representative

Hallmark Aviation
02.2024 - Current

Owner/Manager

Raktamala Sports
06.2020 - 09.2022

Bachelor in Business Studies - Marketing

Tribhuvan University

High School Diploma -

Gaumati Higher Secondary School
Deek Bahadur Karki