Dedicated Customer Service Professional committed to ensuring customer satisfaction through the delivery of exceptional service and unmatched support.
Proficient in utilizing customer service best practices to enhance client experiences.
Adept at exploring and implementing effective solutions to address and meet customer needs efficiently.
An enthusiastic person with high motivation and always willing to innovate and learn new technologies and methodologies.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hallmark Aviation
02.2024 - Current
Responded to customer queries regarding flight schedules, ticket bookings, baggage policies, check-in processes, and any other travel-related issues.
Assisted customers in booking, changing, or canceling flight reservations and ensuring accurate ticket issuance and seat selection.
Helped passengers with check-in procedures, either at the counter or through self-service kiosks. Ensuring that passengers comply with identification and security requirements, issuing boarding passes, and directing them to security screening or boarding gates.
Assisted passengers with luggage check-in, answering questions about baggage policies, and helping to resolve issues with lost, delayed, or damaged baggage.
Addressed customer grievances and complaints about delayed or canceled flights, lost luggage, seat assignments, and other travel disruptions in a calm and professional manner.
Provided support for passengers who need special assistance, such as elderly passengers, travelers with disabilities, or unaccompanied minors, ensuring their comfort and safety.
Kept passengers updated on flight status, gate changes, or delays, and providing guidance on any necessary next steps.
Worked closely with gate agents, flight attendants, and other airline personnel to ensure smooth operations, especially during busy times or disruptions.
Promoted additional airline services, such as upgrades to premium seating, extra baggage allowances, or loyalty programs.
Provided guidance to passengers during emergency situations, such as flight cancellations or major delays, and assisting with rebooking or accommodation arrangements as needed.
Exhibited high energy and professionalism when dealing with customers.
Cross-trained and backed up other customer service representative.
Owner/Manager
Raktamala Sports
06.2020 - 09.2022
Oversaw all aspects of store operations, including product procurement, inventory management, and maintaining relationships with suppliers and vendors.
Managed the store's budget, monitoring expenses, tracking sales, and ensuring profitability.
Ensured customer satisfaction by providing excellent service, resolving complaints, and responding to customer inquiries.
Developed marketing strategies to attract new customers and retain existing ones.
Tracked stock levels, reordering products, and preventing shortages or overstocking.
Addressed day-to-day challenges, such as supply chain issues, customer complaints, or equipment malfunctions, to keep operations running smoothly.
Set long-term goals for the store, evaluating market trends, and implementing strategies for growth and improvement.
Education
Bachelor in Business Studies - Marketing
Tribhuvan University
Nepal
11-2020
High School Diploma -
Gaumati Higher Secondary School
Sindhuli, Nepal
07-2014
Skills
Customer Service Excellence
Problem-Solving
Attention to detail
Multitasking
Technical Proficiency
Critical Thinking
Complaint Handling
Microsoft Excel
Microsoft Outlook
Microsoft Word
Microsoft Powerpoint
Effective Communication
Time Management
Adaptability
Personal Information
Date of Birth: 09/10/96
Gender: Male
Nationality: Nepalese
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Hallmark Aviation
02.2024 - Current
Owner/Manager
Raktamala Sports
06.2020 - 09.2022
Bachelor in Business Studies - Marketing
Tribhuvan University
High School Diploma -
Gaumati Higher Secondary School
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