Hi, I’m
Deelana Hill
Arlington,TX
Summary
Dynamic and dedicated professional with a strong background in customer service at The Cottery Group, excelling in stress management and communication. Proven ability to enhance operational efficiency through meticulous data entry and a compassionate approach to client interactions. Committed to delivering exceptional results while fostering a positive environment.
Overview
17
years of professional experience
Work History
The Cottery GroupDesoto, TX
Customer Service Representative
02.2025 - 06.2025
Job overview
- Training in verbal and non-verbal communication tactics.
- Training in Data Entry
- Training in Microsoft 365.
- Training in Time Management
- Training on Proper Phone Etiquette
- Training in Stress Mgmt.: Balance between Home & Work Life
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Abba Staffing & ConsultingDFW, Airport
Driver-Operator
04.2023 - 05.2024
Job overview
- Ensured safe transportation of airport employees between terminals by adhering to schedules and routes.
- Fueled and cleaned buses, maintaining compliance with traffic laws and operational standards.
- Operated buses safely and responsibly, conducting regular vehicle inspections for cleanliness and fuel levels.
- Transported clients from designated locations to specified destinations efficiently.
Trinity MetroFort Worth, TX
Driver-Operator
07.2019 - 10.2020
Job overview
- Communicated delays to passengers in a timely manner.
- Collected fares efficiently to ensure smooth operations.
- Assisted passengers during boarding and alighting for safety.
- Provided safe transport of civilians in Fort Worth to and from home and work.
- Delivered effective customer service by addressing inquiries and concerns.
- Guided passengers with accurate directions to enhance travel experience.
LyftDallas-Fort Worth, TX
Driver
02.2017 - 10.2019
Job overview
- Transported passengers safely to destinations while ensuring comfort and efficiency.
- Utilized GPS for selecting optimal routes, minimizing travel time.
- Maintained cleanliness of vehicle to enhance overall passenger experience.
Pollo TropicalFort Worth, TX
Shift Supervisor
05.2016 - 04.2017
Job overview
- Oversaw restaurant operations to ensure efficient service and high standards.
- Managed staff training and development programs to enhance team performance.
- Maintained a safe and clean environment to meet health regulations.
- Collaborated with team to deliver exceptional dining experiences for guests.
Express Employment Professionals/Smart StartGrapevine, TX
Quality Control Specialist
06.2015 - 10.2016
Job overview
- Executed testing, installation, and removal of interlock devices on company vehicles equipped with breathalyzers.
- Serviced and troubleshot equipment to ensure optimal functionality.
- Maintained accurate records and performed data entry to uphold compliance.
- Ensured adherence to regulations through meticulous organizational practices.
The JTC Exchange IncBedford, TX
Event Planner
02.2013 - 04.2014
Job overview
- Executed end-to-end event planning through meetings, walk-throughs, and day-of coordination.
- Collaborated with leadership to align staffing needs for each event.
- Coordinated specific event requirements with internal personnel to ensure smooth operations.
- Collected donations to support organizational initiatives and community outreach efforts.
- Mentored high school students by providing guidance and support throughout various projects.
- Assisted in volunteer recruitment and training to enhance team capabilities.
- Facilitated communication between volunteers and leadership for effective information flow.
Poplar Bluff PediatricsPoplar Bluff, MO
Medical Records and Reception
11.2010 - 09.2012
Job overview
- Identified customer needs promptly to enhance service efficiency.
- Resolved complex issues using advanced technical skills and solutions implementation.
- Operated machinery following safety protocols to maintain operational standards.
- Collaborated with diverse teams to achieve product and service objectives.
- Completed daily responsibilities with precision and timeliness.
- Addressed customer concerns effectively, ensuring high satisfaction levels.
- Enhanced workplace productivity through effective teamwork strategies.
Spain. Merrill,& Miller Attorneys at LawPoplar Bluff, MO
Receptionist
06.2010 - 05.2011
Job overview
- Greeted and directed visitors to appropriate personnel, enhancing office efficiency.
- Scheduled and confirmed appointments for management team, ensuring smooth operations.
- Created and maintained customer files to support data organization.
- Managed copying, scanning, and faxing tasks to facilitate communication.
- Handled confidential information with discretion and care.
- Conducted shopping for firm supplies to maintain necessary inventory.
- Performed small errands to assist team members in daily functions.
Gilster-Mary LeePerryville, MO
Line Supervisor/Food Production Supervisor
04.2008 - 09.2009
Job overview
- Guided production floor activities to ensure efficient and safe operation of production line.
- Assigned tasks while ensuring adherence to established procedures and providing ongoing support.
- Assisted in planning and adjusting workflows to maintain production schedules.
- Ensured proper functioning of machines and tools for optimal performance.
- Implemented food safety and quality standards throughout operations.
- Established and maintained safety protocols to protect staff and equipment.
- Coached, mentored, and trained team members to enhance skills and competencies.
- Analyzed production data to minimize waste and maximize productivity.
Education
Prologis TaringDallas
Osha Standard 29CFR 1919.178 from Class A: Sit Down Fork Lift, Class B: Standup Reach Lift, Class C: Motorized Pallet Jack
04-2025
Three Rivers Community CollegePoplar Bluff, Missouri
Associates of Applied Science from Business Management, Sales Cert., Hospitality & Tourism Cert., Marketing & Merchandising Cert., Supervision Cert.
Alison Online TrainingOnline
Some College (No Degree) from Effective Communications, Public Speaking, Customer Service, Data Entry, Event Planning, CRM, Psychology of Anxiety & Stress Mgmt., Mastery Time Mgmt.
Skills
- Customer service and communication
- Stress management
- Organizational skills
- Multi-tasking ability
- Attention to detail
- Motivation and dedication
- Compassionate approach
- Positive attitude
- Data entry and computer proficiency
- Strong work ethic
- Desire to assist others
Professional Work History
- The Cottery Group, Customer Service Representative, 02/01/25, 06/30/25, Training in Verbal & Non-verbal Communication tactics, Training in Data Entry, Training in Microsoft 365
- Abba Staffing & Consulting, Driver-Operator, 04/01/23, 05/31/24, Safe Transportation of Airport Employees to and from the Terminals, Fueling, Cleaning Buses, Adhering to Routes, Schedules, & Traffic Laws, Operate & Maintain a Bus in a Safe & Responsible Manner
- Trinity Metro, Driver-Operator, 07/01/19, 10/31/20, Communicate Delays, Collect Fares, Assist boarding/alighting, Safe Transportation of Civilians of Fort Worth to & from Home & Work, Effective Customer Service, Directions
- Lyft, Driver, 02/01/17, 10/31/19, Safely Transport Passengers to their Destinations, Providing a Comfortable & Efficient Ride, Choose Optimal Routes Using GPS, & Maintain a Clean Vehicle
- Pollo Tropical, Shift Supervisor, 05/01/16, 04/30/17, Manage Staff, Overseeing Restaurants Operations, Maintain a Safe & Clean Environment, Work Closely with Team to Deliver a Positive Dining Experience, Training & Development, Addressing Issues, Assigning Tasks, Ensuring Compliance
- Express Employment Professionals/Smart Start, Quality Control Specialist, 06/01/15, 10/31/16, Ignition Interlock Specialist, Driving Company Vehicles Equipped with Breathalyzers & Testing Equipment, Testing, Installation, Maintains, & Removes Interlock Devices, Servicing, Troubleshooting, Record Keeping, Data Entry, Adherence to Regulations, Organizational Skills, etc.
Timeline
Customer Service Representative
The Cottery Group
02.2025 - 06.2025
Driver-Operator
Abba Staffing & Consulting
04.2023 - 05.2024
Driver-Operator
Trinity Metro
07.2019 - 10.2020
Driver
Lyft
02.2017 - 10.2019
Shift Supervisor
Pollo Tropical
05.2016 - 04.2017
Quality Control Specialist
Express Employment Professionals/Smart Start
06.2015 - 10.2016
Event Planner
The JTC Exchange Inc
02.2013 - 04.2014
Medical Records and Reception
Poplar Bluff Pediatrics
11.2010 - 09.2012
Receptionist
Spain. Merrill,& Miller Attorneys at Law
06.2010 - 05.2011
Line Supervisor/Food Production Supervisor
Gilster-Mary Lee
04.2008 - 09.2009
Prologis Taring
Osha Standard 29CFR 1919.178 from Class A: Sit Down Fork Lift, Class B: Standup Reach Lift, Class C: Motorized Pallet Jack
Three Rivers Community College
Associates of Applied Science from Business Management, Sales Cert., Hospitality & Tourism Cert., Marketing & Merchandising Cert., Supervision Cert.
Alison Online Training
Some College (No Degree) from Effective Communications, Public Speaking, Customer Service, Data Entry, Event Planning, CRM, Psychology of Anxiety & Stress Mgmt., Mastery Time Mgmt.
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