Deelia Owens
Cross Plains,TN
Summary
Dynamic Laboratory Technologist with extensive experience at HCA Northcrest Medical Center, skilled in analytical testing and quality control. Proven track record of enhancing workflow efficiency and reducing error rates through meticulous equipment calibration and effective problem-solving. Adept at collaborating with healthcare teams to ensure optimal patient care and accurate test results.
Overview
2026
2026
years of professional experience
Work History
Laboratory Technologist
HCA Northcrest Medical Center
Springfield, TN
2011 - Current
- Conducted laboratory tests to ensure accurate diagnosis and treatment.
- Maintained and calibrated laboratory equipment for optimal performance.
- Assisted in developing standard operating procedures for laboratory protocols.
- Collaborated with healthcare professionals to discuss test results and patient care.
- Implemented quality control measures to enhance testing accuracy and reliability.
- Monitored inventory levels of reagents and supplies, ensuring availability for testing.
- Maintained a safe and compliant work environment by adhering to established safety protocols and guidelines.
Laboratory Technologist
State of Tennessee Laboratory
Nashville, TN
2016 - 2021
- Streamlined specimen handling processes to improve workflow efficiency.
- Reduced error rates in test results by maintaining equipment calibration and conducting rigorous quality control checks.
- Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
- Trained new Laboratory Technologists on best practices and standard operating procedures, ensuring consistent team performance.
- Managed multiple simultaneous projects while meeting deadlines, resulting in streamlined operations within the laboratory setting.
- Prepared and examined specimens using variety of instruments, histologic and molecular diagnostic techniques.
- Contributed to research projects by providing accurate data analysis, aiding in the discovery of crucial findings.
- Conducted research experiments to test and validate new technologies.
- Developed and implemented standard operating procedures to verify quality control.
- Recorded and interpreted laboratory results to present to senior colleagues.
- Prepared and validated buffers and in-house reagents, calibrators, and controls in advance of laboratory testing and analysis orders.
- Investigated and resolved issues related to laboratory processes and procedures.
- Conducted and reported on microbiological, serological and chemical analysis on clinical and environmental samples.
Laboratory Technician
Gateway Medical Center
Clarksville, TN
2010 - 2011
- Assisted in preparing samples for analysis, ensuring accuracy and compliance with standards.
- Implemented process improvements to reduce turnaround time for test results.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Performed routine lab and department maintenance to keep area clean and orderly.
Phlebotomist
HCA Southern Hills Medical Center
Nashville, TN
2007 - 2010
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and specimen collection procedures for compliance with regulations.
- Assisted in training new phlebotomists on proper techniques and best practices for sample collection.
- Collaborated with healthcare teams to ensure timely processing of specimens for laboratory analysis.
- Implemented infection control protocols to minimize risk during blood draws and maintain sterile environments.
- Provided exceptional patient care by addressing concerns and explaining procedures before sample collection.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
Customer Representative/Accounts Representative
Pacific Propane
Salinas, CA
2005 - 2007
- Assisted customers with inquiries regarding propane services and billing issues.
- Processed customer orders efficiently using company-specific software systems.
- Resolved complaints by implementing effective solutions to enhance customer satisfaction.
- Maintained accurate records of transactions and customer interactions in database systems.
Phlebotomist/Onboarding Representative/Training
LabCorp
Nashville, TN
2001 - 2005
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and specimen collection procedures in compliance with regulations.
- Assisted in training new staff on phlebotomy techniques and laboratory protocols to enhance team efficiency.
- Implemented infection control measures to ensure a sterile environment during blood collection processes.
- Developed strong rapport with patients, addressing concerns and providing education about procedures performed.
- Centrifuged blood samples as outlined in clinical protocols.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Provided guidance and support to laboratory personnel.
- Maintained accurate patient records using LabCorp's electronic health systems.
- Trained new staff on operational procedures and customer service standards.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Customer Representative/Admitting and Insurance Cl
Murfreesboro Medical Center
Murfreesboro, TN
1999 - 2001
- Assisted patients with scheduling appointments and managing inquiries.
- Provided accurate information regarding medical services and procedures to enhance patient understanding.
- Collaborated with healthcare professionals to streamline communication and improve patient experience.
- Utilized electronic health record systems for efficient data entry and patient management.
- Resolved billing discrepancies by coordinating with the finance department to ensure accuracy.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
- Participated in ongoing professional development opportunities to stay current on best practices and industry trends.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Consistently met or exceeded performance metrics while maintaining a focus on delivering outstanding client care.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
Account Representative/Claims Coordinator
Millinial Medical Management
Nashville,TN
1996 - 1999
- Managed client accounts to ensure timely billing and payments.
- Assisted in resolving customer inquiries and issues effectively.
- Coordinated communication between clients and internal teams for seamless service delivery.
- Maintained accurate records of client interactions using CRM software.
- Executed daily administrative tasks to support account management processes.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Negotiated contract terms with clients, securing profitable deals while maintaining mutual satisfaction.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Processed and reviewed claims documentation for accuracy and compliance.
- Maintained detailed records of claim status and communications with stakeholders.
- Coordinated communication between clients, providers, and insurance companies to expedite resolutions.
- Increased accuracy in claims data entry, ensuring proper documentation for future reference and audits.
- Monitored pending claims closely to identify potential issues or delays in processing promptly addressing them before escalation occurred.
- Developed comprehensive reports outlining trends in common claim issues which allowed for proactive problem-solving initiatives.
- Managed high-volume caseloads, prioritizing tasks effectively to ensure timely resolution of all assigned claims.
- Conducted detailed investigations into complex claims cases, gathering necessary information to reach accurate conclusions and determine appropriate actions.
- Reduced claim resolution time through thorough investigations and timely follow-ups with clients and insurance carriers.
- Analyzed losses and current claim statuses to determine need for updated loss runs.
- Maintained up-to-date knowledge of industry regulations, keeping compliant with state requirements while processing claims.
- Liaised between various departments within the organization to facilitate efficient communication flow during claims management processes.
- Collaborated with team members to develop strategies for optimizing the claims process, resulting in improved client experience.
- Prepared claims summaries, loss stratification reports and mod analysis reports.
- Negotiated settlements with clients and insurance companies, securing favorable terms for all parties involved.
- Organized and participated in claim review meetings and new business presentations.
Phlebotomist/Registration Clerk
Baptist Hospital (Mid Town)
Nashville, TN
1988 - 1994
- Collected blood samples using proper techniques to ensure patient safety and sample integrity.
- Coordinated with healthcare teams to schedule and manage patient intake efficiently.
- Maintained accurate records of procedures and patient information in electronic health systems.
- Assisted in training new staff on phlebotomy procedures and best practices for patient care.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Handled insurance verification tasks using Software and Software to validate patient insurance information.
- Processed patient registrations efficiently, ensuring accurate data entry into electronic health record systems.
- Assisted patients with inquiries, providing clear information regarding registration procedures and hospital services.
- Coordinated appointment scheduling for multiple departments, optimizing patient flow and reducing wait times.
- Verified insurance information and obtained necessary authorizations to facilitate smooth patient admissions.
- Maintained confidentiality of patient records in compliance with HIPAA regulations and hospital policies.
- Collaborated with healthcare staff to streamline registration processes, enhancing overall operational efficiency.
- Resolved discrepancies in patient information through diligent follow-up with patients and insurance providers.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Updated patient contact information to support accurate electronic medical records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Identified areas for improvement within the registration process through regular self-assessment and feedback from colleagues.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Welcomed as many as Number patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Supported diverse patient populations by effectively communicating with individuals of varying cultural backgrounds, language skills, or abilities.
- Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
- Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
- Used Software to record and organize patient insurance and medical information.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
Phlebotomist
Good Samaritan Medical Center
West Palm Beach, FL
1987 - 1988
Phlebotomist
Memorial Hospital
Madison, TN
1987 - 1988
- Streamlined workflow processes, reducing wait times for patients while maintaining high-quality standards in service delivery.
- Monitored inventory levels of supplies, ensuring availability of necessary equipment for efficient operations.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
Associate of Science - Laboratory Science
Vol State Community College.
Gallatin, TN05.2013
Skills
- Laboratory safety protocols
- DNA extraction
- Sample preparation
- Cell culture techniques
- Medical records management
- Analytical testing
- Laboratory documentation
- Laboratory work supervision
- Data collection
- Equipment calibration
- Specimen preparation
- Quality control
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Specimen testing and analysis
- Lab test analysis
- Excellent communication
- Critical thinking
- Organizational skills
- Decision-making skills
- Decision-making
- Detail-oriented
- Safety procedures
- Laboratory procedures
- Data entry
- Specimen collection
- Medical terminology
Timeline
Laboratory Technologist
HCA Northcrest Medical Center
2011 - Current
Laboratory Technologist
State of Tennessee Laboratory
2016 - 2021
Laboratory Technician
Gateway Medical Center
2010 - 2011
Phlebotomist
HCA Southern Hills Medical Center
2007 - 2010
Customer Representative/Accounts Representative
Pacific Propane
2005 - 2007
Phlebotomist/Onboarding Representative/Training
LabCorp
2001 - 2005
Customer Representative/Admitting and Insurance Cl
Murfreesboro Medical Center
1999 - 2001
Account Representative/Claims Coordinator
Millinial Medical Management
1996 - 1999
Phlebotomist/Registration Clerk
Baptist Hospital (Mid Town)
1988 - 1994
Phlebotomist
Good Samaritan Medical Center
1987 - 1988
Phlebotomist
Memorial Hospital
1987 - 1988
Associate of Science - Laboratory Science
Vol State Community College.