Summary
Overview
Work History
Education
Skills
Timeline
Generic
Deema Faleh

Deema Faleh

Student Seeking Customer Service Role | Friendly, Fast Learner, And Dependable
Cleveland

Summary

Compassionate and dedicated healthcare professional with experience at Cleveland Clinic - Lutheran Hospital. Skilled in patient safety and confidentiality, I excel in critical care environments, ensuring comfort and dignity during transport. Proven ability to collaborate effectively with medical staff, enhancing patient outcomes through attentive service and strong communication skills.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Patient Transporter

Cleveland Clinic- Lutheran Hospital
07.2022 - 05.2025

As a patient transporter, responsible for safely and efficiently moving patients to and from various locations within the healthcare facility, including diagnostic areas, operating rooms, and patient rooms. Ensures patient comfort and dignity during transport, assisting with mobility and using stretchers, wheelchairs, or beds as needed. Follows all safety protocols and infection control procedures, communicates clearly with nursing staff and other departments, and maintains accurate transport logs. Plays a key role in supporting overall patient care by being punctual, attentive, and compassionate in every interaction.

  • Transported patients safely to various departments and procedures, ensuring adherence to safety protocols and comfort during transit.
  • Assisted nursing staff by preparing patients for transport, including securing medical equipment and maintaining patient confidentiality.
  • Monitored vital signs and reported significant changes to medical personnel, contributing to timely interventions and quality patient care.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Provided essential life support measures in transit, when necessary, for patient stability.

Party Host

Main Event
01.2022 - 03.2022

As a party host, responsible for creating a welcoming and enjoyable atmosphere for guests from arrival to departure. Duties include greeting guests warmly, managing reservations or seating arrangements, coordinating with servers and kitchen staff to ensure timely service, and addressing guest needs or concerns promptly. Maintains a clean and organized hosting area, communicates effectively with team members, and supports event flow by assisting with setup, decoration, and basic troubleshooting. Ensures all guests feel valued, enhancing their overall experience through friendly, attentive, and professional service.

  • Set up and decorated event spaces according to client preferences, creating an inviting atmosphere for attendees.
  • Provided excellent customer service by greeting guests upon arrival and addressing their needs throughout the party.
  • Decorated and set tables in accordance with party themes and age groups.
  • Directed guests to correct areas for eating, dancing, and other services.
  • Resolved conflict to maintain fun, positive and safe event environments.
  • Prepared and served food and drinks to guests, meeting hygiene and safety standards.
  • Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.

Education

Associate of Applied Science - Diagnostic Medical Sonography

Cuyahoga Community College Westshore Campus
31001 Clemens Rd, Westlake, OH 44145
05-2027

High School Diploma -

Lake Erie International High School
11650 Detroit Ave, Cleveland, OH 44102
05-2023

Skills

    Health promotion

    Patient confidentiality

    Customer service

    Patient safety

    Specimen collection

    Critical care

    Medical documentation

    Healthcare administration

    Problem resolution

    Transportation procedures

    Bedside manner

    Equipment management

    Equipment moving

    Specimen delivery

    Activity planning

    Guest relations

    Teamwork and collaboration

    First aid trained

    Menu planning

    Reservation planning

    Payment processing

    Time management mastery

    Social media promotion

    Conflict management

    Catering coordination

    Clean-up coordination

    Able to lift 50 lbs

    Banquet services

    Party games expertise

    Catering

    Greeting and seating

    Public speaking and performing

    Party game organizing

    Problem-solving

    Time management

    Crowd management

    Strong work ethic

    Physical strength

    Excellent communication

Timeline

Patient Transporter

Cleveland Clinic- Lutheran Hospital
07.2022 - 05.2025

Party Host

Main Event
01.2022 - 03.2022

Associate of Applied Science - Diagnostic Medical Sonography

Cuyahoga Community College Westshore Campus

High School Diploma -

Lake Erie International High School
Deema FalehStudent Seeking Customer Service Role | Friendly, Fast Learner, And Dependable
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