Deema Mohsin
Wayne,NJ
Summary
Experienced Banker specializing in Private banking, my experience includes knowledge of credit, loans, sales, mortgages, and excellent customer service.
Also I have a 13 years of experience in academic research including collecting and analyzing findings, summaries, statistical analyzes and editing academic paper.
Overview
27
27
years of professional experience
Work History
Branch Banker
PNC Bank
Franklin Lakes, NJ
07.2025 - Current
- Cross-sold financial products to customers, enhancing their banking experience and increasing branch revenue.
- Resolved customer complaints through effective communication and problem-solving strategies, ensuring client satisfaction.
- Conducted regular audits** of transaction records to ensure compliance with regulatory standards and internal policies.
- Educated clients on banking services, including digital tools and resources, promoting greater engagement with PNC Bank.
- Increased loan portfolio with diligent assessment of borrower applications and risk analysis.
- Implemented sales strategies for the promotion of various banking products and services.
- Helped customers prepare documents required to complete transactions and process requests.
- Opened new accounts and made changes to existing accounts.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Research Assistant & Academic Advisor
Haifa University
Haifa
12.2009 - 11.2021
- The job includes Conducted questionnaires, translation, statistics and results analysis
- The study was in the social sciences.
- Implemented quality control measures for research methodologies.
- Created graphs, spreadsheets and presentation slides to help researchers present findings.
- Developed and maintained spreadsheets, questionnaires and research tools.
- Contacted potential subjects to introduce and explain study objectives and protocols and arrange interviews.
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
- Outlined key research in documents, spreadsheets and reports.
- Managed informed consent forms, personal waivers and other critical paperwork.
- Performed statistical analysis and qualitative assessments of data and resolved gaps in data collection.
Bank Officer
Discount Bank
Afula
11.2003 - 12.2009
- I worked in private & business banking
- The area of responsibility was customer service such as credit, loans, deposits and savings.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Opened new checking, savings and lines of credit for customer accounts.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Supervised preparation of documents, financial models and presentations.
- Forecasted trends by organizing data and creating Excel-based financial models.
- Maintained extensive Rolodex of corporate sales leads.
Bank Teller
ManpowerGroup
Natnya
01.1999 - 01.2003
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Opened new checking, savings and lines of credit for customer accounts.
Education
Master of Theological Studies - Theology
Haifa University
Haifa01-2020
MBA - Financial Services Marketing Operations
Netanya Academic
01-2014
B.A. degree - Communication Studies
Emek Yezrael College
01-2001
Skills
- Analytical Thinking
- Research Paper Writing
- Multitasking and Organization
- Field Research
- Customer Service
- Native Hebrew Speaker
- Native Arabic Speaker
- Loan processing
- Debt counseling
- Financial product sales
- Claims processing
- Bank services
- Account monitoring
- Banking document preparation
- Loan administration
Languages
Arabic
Native or Bilingual
Hebrew
Native or Bilingual
English
Full Professional
Timeline
Branch Banker
PNC Bank
07.2025 - Current
Research Assistant & Academic Advisor
Haifa University
12.2009 - 11.2021
Bank Officer
Discount Bank
11.2003 - 12.2009
Bank Teller
ManpowerGroup
01.1999 - 01.2003
MBA - Financial Services Marketing Operations
Netanya Academic
B.A. degree - Communication Studies
Emek Yezrael College
Master of Theological Studies - Theology
Haifa University