
Energetic and dependable professional with over 2 years of experience in high-volume retail and food service environments. Proven track record of delivering exceptional customer service, maintaining 100% accuracy in cash handling, and exceeding speed-of-service standards. Dedicated to fostering a guest-focused culture and maintaining a clean, organized, and efficient workspace.
• Customer Excellence: Delivered high-quality service by accurately preparing food and beverages according to brand recipes and operational standards.
• Operational Efficiency: Consistently met "Speed of Service" targets at both the Drive-Thru and Front Counter while managing high-volume peak hours.
• Safety & Compliance: Maintained a sanitized and organized workstation, strictly adhering to food safety standards and equipment cleaning protocols.
• Order Accuracy: Managed order assembly and packaging for complex orders, ensuring guest satisfaction through clear communication and menu expertise.
• Inventory Management: Organized stock rooms and refrigerated areas, including lifting and replenishing heavy product shipments up to 20lbs.
• Sales & Loyalty: Boosted store revenue by actively promoting credit and loyalty programs to customers during the checkout process.
• Transaction Management: Performed accurate cash handling and processed transactions efficiently as a primary cashier.
• Store Presentation: Executed store recovery and merchandising tasks to ensure products were displayed properly and the shopping environment remained inviting.
• Loss Prevention: Contributed to store security by observing floor activity and reporting suspicious behavior to management.
• Team Support: Cross-trained in multiple departments to provide seamless coverage and support business needs during peak traffic.
Service: Quick Service Restaurant (QSR), Retail Sales, Guest Relations
Operations: Cash Handling, Inventory Stocking, Order Fulfillment
Technical: Basic Computer Skills, Phone Etiquette, POS Systems
Interpersonal: Strong Communication, Diligent Work Ethic, Team Collaboration