Deena Abushanab
Chicago,IL
Summary
Dynamic and results-driven professional with extensive experience at Twin Peaks, excelling in customer service and team leadership. Proven ability to train staff and manage operations effectively, ensuring high standards of store maintenance and cash handling. Recognized for conflict resolution skills and fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Key Holder/Manager on Duty
Twin Peaks
Schererville, USA
05.2025 - Current
- Managed daily operations to ensure smooth store functionality.
- Supervised team members and delegated tasks during shifts.
- Assisted with inventory management and stock organization.
- Trained new employees on store policies and procedures.
- Executed cash handling procedures and balanced registers accurately.
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of dining areas and restrooms.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Monitored employee performance to ensure adherence to company policies and procedures.
Server
Twin Peaks
Warrenville, USA
11.2023 - 04.2024
- Handled customer inquiries, answered questions, and resolved team problems in a timely manner
- Trained new server on the proper handling of customer care and service
Bottle Server
Gold Rush
Miami, USA
09.2021 - 12.2022
- Provided clients with top-tier level of services
- Entertained and Maintained a high-end client list
- Continually aimed to be reliable and punctual.
- Worked with a team to efficiently complete orders.
- Ensured that customer were greeted and seated within a timely manner
Bottle Server
Bounce Sporting Bar
Chicago, USA
05.2021 - 08.2021
- Worked well independently as well as collaboratively.
- Made suggestions to customers based on preferences.
- Worked as a team member with other restaurant professionals to ensure satisfied customers.
Education
Bachelor's - Restaurant and Hotel Managment
Moraine Valley Community College
Palos Park07.2025
High School Diploma -
Amos Alonzo Stagg High School
Palos Park05.2018
Skills
- Communication
- Ability to Work Under Pressure
- Team Player
- Detail Oriented
- Fast Learner
- Customer service
- Team building
- Cash handling
- Time management
- Conflict resolution
- Employee training
- Store maintenance
- Daily reporting
- Opening and closing coordination
Languages
- Arabic, Fluent
- Spanish, Beginner
- English, Fluent
Timeline
Key Holder/Manager on Duty
Twin Peaks
05.2025 - Current
Server
Twin Peaks
11.2023 - 04.2024
Bottle Server
Gold Rush
09.2021 - 12.2022
Bottle Server
Bounce Sporting Bar
05.2021 - 08.2021
Bachelor's - Restaurant and Hotel Managment
Moraine Valley Community College
High School Diploma -
Amos Alonzo Stagg High School
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