Summary
Overview
Work History
Education
Skills
Personal Information
Certification
PMP
Languages
Timeline
Generic

Deena Asaf

Doha

Summary

Project Leader with experience in managing complex projects and leading cross-functional teams to success. Adept at navigating the intricacies of the government sector and delivering exceptional customer care. Proven expertise in driving project milestones, ensuring stakeholder satisfaction, and fostering a collaborative team environment. Demonstrated excellence in administrative tasks, ensuring evident operations and organizational effectiveness. Seeking to leverage my project leadership skills and administrative expertise to contribute to the success of a dynamic organization.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Leader

Nask Chemical Solutions
05.2024 - Current
  • Lead and inspire cross-functional teams, including sales, production, logistics, quality control, and customer service
  • Ensure clear communication and collaboration among team members to achieve project goals
  • Oversee the entire lifecycle of customer orders, ensuring all aspects are handled efficiently from initial inquiry to final delivery
  • Coordinate with the sales team to understand and fulfill customer requirements and specifications
  • Work closely with the production team to ensure manufacturing processes align with project timelines and quality standards
  • Address and resolve any production issues to prevent delays or quality defects
  • Conduct regular inspections and audits to ensure consistent quality throughout the production process
  • Identify and address any issues that arise during the project lifecycle, including production delays, quality concerns, and logistical challenges
  • Develop and implement effective solutions to mitigate risks and ensure project continuity
  • Maintain compliance with industry regulations and company policies, promoting a culture of safety within the team
  • Continuously evaluate and improve processes to enhance efficiency, productivity, and product quality
  • Implement best practices and innovative solutions to streamline operations and improve customer satisfaction
  • Coordinate with logistics teams to ensure timely procurement of raw materials and delivery of finished products
  • Optimize inventory levels to meet production needs while minimizing costs
  • Maintain accurate and comprehensive project documentation, including order details, production logs, and quality control records
  • Provide regular updates and status reports to senior management, highlighting key metrics, risks, and opportunities
  • Provide training and development opportunities for team members to enhance their skills and performance

Production Assistant

ZDF (German Media Channel)
10.2022 - 12.2022
  • Company Overview: ZDF (German Media Corporation Channel)
  • Work alongside hosts, producers/editors, reporters, and other contributors ensuring production events during the FIFA World Cup tournament are executed smoothly and efficiently
  • Work closely with the Line Producer, Production Manager, and Production Coordinator to manage technical and administrative tasks
  • Running errands for Directors and Producers and relaying messages between other members to ensure everything runs smoothly from start to finish
  • Prepare reports, letters and other paperwork
  • ZDF (German Media Corporation Channel)

Ecommerce Retailer and Customer Service Representative

L&G ENTERPRISE LTD.
03.2016 - 07.2018
  • Maintains statistics, preparing statistics reports and follows up on Purchase Orders (POs)
  • Prepares proposals, quotation requests and bids and summarizes findings for decision-making
  • Provides communication support by answering general inquiries and requests either by mail or electronically
  • Provides reception services by receiving telephone calls, emails, faxes and taking appropriate action on each request
  • Maintains contact and consults with end users to prepare specifications for related items, equipment or services
  • Meets and investigates and qualifies suppliers and seeks new sources of supply
  • Obtains product's cut sheets or service information and delivery time frame from vendors
  • Develops and maintains relationships with vendors, suppliers and internal customers
  • Investigates and identifies new product areas and ensures timely and professional resolution of any challenges

Operations Program Clerk

Embassy of Canada
03.2010 - 01.2012
  • Processing of non-immigrant applications and checking them for completeness and sufficient information
  • Checks the database for any previous record and comparing them against security profiles
  • Maintains statistics and preparing statistics reports on applications
  • Provides communication support by answering general inquiries and requests either by mail or electronically
  • Provides reception services by receiving telephone calls, emails, faxes and taking appropriate action on each request
  • Uses the POS computer system, receives cost recovery funds and maintains associated control system
  • Conducts daily and end of month reconciliation of cost recovery accounts
  • Maintains the visitor application filling system
  • Participates in training and monitoring temporary staff
  • Performs other duties as required

Education Promotion Adviser

British Council
12.2008 - 06.2009
  • Advise and assist students in registration, scheduling, and placement related to choose appropriate classes
  • Maintain records, student data, and other documents related to advising caseload and reports
  • Provide basic information to the public regarding university programs, and education Programs
  • Maintain up-to-date knowledge of college policies, procedures, programs and surrounding state and private colleges and universities
  • Assist in group presentation such as New Student Orientations and faculty advisor training
  • Research and develop resources to assist students in understanding academic regulations, policies, procedures and programs

Team Leader of the Customer Care Department

SHUKR LLC
06.2006 - 09.2008
  • Team Leader of the Order Management/ Customer Service Department
  • Daily Processing of UK orders
  • Generation of store credits for customers
  • Daily distribution of customer emails via ticketing system
  • Assist Operations Supervisor and Retail Manager as needed
  • Create product pages on website

Education

PMP -

Qatar University
Doha, Qatar

BACHELOR OF COMPUTER INFORMATION SYSTEM -

Al Zaytoonah Private University
Amman, Jordan
06.2006

Skills

  • English
  • Arabic
  • Customer Service
  • Team Leadership
  • Organizational Skills
  • Excellent Communication
  • Multitasking
  • Problem-solving abilities
  • Time Management
  • Problem-Solving

Personal Information

Nationality: Canadian

Certification

  • Project Management Professional (PMP) - Project Management Institute.

PMP

Project Management Professional (PMP) Course Certificate, Qatar University – Completed comprehensive training in project management principles, including project planning, execution, monitoring, and stakeholder management, in alignment with PMI standards.

Languages

Arabic, English
Native language

Timeline

Project Leader

Nask Chemical Solutions
05.2024 - Current

Production Assistant

ZDF (German Media Channel)
10.2022 - 12.2022

Ecommerce Retailer and Customer Service Representative

L&G ENTERPRISE LTD.
03.2016 - 07.2018

Operations Program Clerk

Embassy of Canada
03.2010 - 01.2012

Education Promotion Adviser

British Council
12.2008 - 06.2009

Team Leader of the Customer Care Department

SHUKR LLC
06.2006 - 09.2008

PMP -

Qatar University

BACHELOR OF COMPUTER INFORMATION SYSTEM -

Al Zaytoonah Private University

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Deena Asaf