Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Deena Awad

Deena Awad

Knoxville,TN

Summary

Dynamic customer service professional with extensive experience at Target, recognized for enhancing guest satisfaction through personalized assistance and effective issue resolution. Proven reliability and composure in high-pressure environments, coupled with strong cash handling skills. Committed to fostering loyalty and ensuring a positive shopping experience for all customers.

Overview

4
4
years of professional experience

Work History

Substitute

Knox County Schools
02.2024 - Current
  • Implemented lesson plans to facilitate learning across diverse subjects.
  • Adapted quickly to varying classroom environments and student needs.
  • Collaborated with teachers to maintain classroom discipline and ensure a positive learning atmosphere.
  • Engaged students through interactive activities, enhancing participation and understanding.

Customer Service Cashier

Target
09.2023 - 01.2024
  • Delivered exceptional guest service by warmly greeting customers, identifying needs, and providing personalized assistance.
  • Operated cash registers efficiently, processing purchases, returns, and exchanges accurately and in compliance with company policies.
  • Promoted Target’s loyalty programs (e.g., REDcard, Circle offers) by clearly explaining benefits and helping guests enroll.
  • Maintained a clean, organized, and welcoming front-end area, including managing carts, baskets, and supplies.
  • Assisted with online order pickups, drive-up services, and same-day delivery processes to ensure timely guest fulfillment.
  • Handled guest concerns with professionalism and empathy, resolving issues to ensure a positive shopping experience.
  • Collaborated with team members across departments to ensure smooth store operations and guest satisfaction.

Customer Service Cashier

Walmart
09.2022 - 08.2023


  • Provided prompt, courteous, and knowledgeable assistance to customers in-person and over the phone.
  • Resolved customer inquiries, complaints, and returns efficiently while maintaining a positive shopping experience.
  • Processed transactions accurately using POS systems, including cash, credit, debit, and gift cards.
  • Maintained knowledge of store promotions, policies, and product locations to guide customers effectively.
  • Assisted with restocking shelves, maintaining cleanliness of the service area, and organizing returns.
  • Collaborated with team members and management to meet store performance and customer satisfaction goals.
  • Handled sensitive customer concerns with discretion and professionalism to ensure loyalty and retention.

Customer Service Cashier

Walgreens
11.2021 - 04.2022
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Assisted customers with product inquiries, providing knowledgeable recommendations and support.
  • Managed inventory levels by restocking shelves and organizing merchandise displays.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.

Education

High School Diploma -

University of Tennessee
Knoxville, TN

High School Diploma -

Bearden High School
8352 Kingston Pike, Knoxville, TN, 37919
05.2023

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Languages

Arabic
Native or Bilingual

Timeline

Substitute

Knox County Schools
02.2024 - Current

Customer Service Cashier

Target
09.2023 - 01.2024

Customer Service Cashier

Walmart
09.2022 - 08.2023

Customer Service Cashier

Walgreens
11.2021 - 04.2022

High School Diploma -

University of Tennessee

High School Diploma -

Bearden High School

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