Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Deena Bennett

Deena Bennett

St Catherine,Jamaica

Summary

Highly organized and versatile professional with extensive experience in administrative support, customer service, and team leadership. Currently seeking to exploring into the new opportunities, bringing a proven track record of enhancing operational efficiency, providing exceptional guest experiences, and fostering positive work environments. Adept at managing multiple responsibilities, including overseeing housekeeping staff, coordinating complex schedules, and delivering comprehensive training programs. Demonstrates exceptional communication skills and a commitment to maintaining confidentiality and professionalism. Known for resolving customer complaints effectively, exceeding service expectations, and contributing to successful quality control initiatives. Dedicated to delivering outstanding service and support to both colleagues and guests in a hospitality setting.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

MPV International Inc
02.2023 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
  • Maintained employee files, including updating personal information and salary changes
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team
  • Fill out, review and submit mistake-free visa application (H2B and B1/B2) to the USA embassy
  • Prepare documentations so passport.

Trainer

MPV International Inc
02.2023 - Current
  • Designed and delivered comprehensive training programs for sales agents, focusing on selling strategies and product knowledge for Direct TV, AT&T, Spectrum, Optimum/Suddenlink, Frontier, EarthLink, HughesNet, Viasat, and T Mobile
  • Conducted training sessions to enhance sales agents' skills in prospecting, qualifying leads, overcoming objections, and closing sales
  • Provided ongoing coaching and feedback to sales agents to improve performance and achieve sales targets
  • Developed training materials, including presentations, manuals, and simulations, to support learning objectives

Sales Team Leader

MPV International Inc
02.2023 - Current
  • Provided leadership and guidance to the sales team
  • Set sales targets and monitored team performance
  • Conducted sales meetings and provided ongoing training to team members
  • Developed strategies to increase sales and improve customer satisfaction.

Brand Advocate/Customer Service Rep

Hinduja Global Solutions
04.2021 - 06.2022
  • Facilitated cross-selling efforts by identifying additional opportunities within existing client accounts
  • Increased sales revenue by developing and maintaining strong client relationships
  • Identified new business opportunities by researching competitor activity and attending industry events
  • Collaborated with team members to develop innovative sales approaches, fostering a competitive edge within the industry
  • Exceeded monthly sales targets through proactive prospecting and lead generation.

Housekeeper/Housekeeping Supervisor

Bay Front Apartment
08.2020 - 04.2021
  • Supervising Staff: The primary responsibility is to oversee the housekeeping staff, including room attendants, cleaners, and janitors
  • This involves assigning duties, providing guidance, and ensuring that tasks are completed efficiently and effectively
  • Training and Development: Conducting training sessions for new hires and ongoing training for existing staff to ensure they are familiar with cleaning procedures, safety protocols, and customer service standards
  • Scheduling: Creating work schedules for housekeeping staff to ensure adequate coverage at all times, especially during peak periods
  • Inventory Management: Monitoring and maintaining stock levels of cleaning supplies, linens, and other housekeeping materials
  • Ordering supplies as needed to ensure uninterrupted operations
  • Quality Control: Inspecting rooms, public areas, and facilities to ensure cleanliness and adherence to established standards
  • Addressing any issues promptly and implementing corrective measures as necessary.

Technical Support Agent/Customer Service Rep

Sutherland Global Services
07.2018 - 02.2020
  • Worked at Sutherland in various roles, such as customer service representative, technical support agent, and sales agent
  • Provided solutions, recommendations, and replacements with empathy and positive feedback
  • Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
  • Used upselling and cross-selling techniques to provide solutions to customer issues
  • Answered inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling
  • Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfilled requests by clarifying desired information; completing transactions; forwarding requests.

Spa Attendant

Coco Flair Beauty Spa
11.2017 - 06.2018
  • Greeting clients warmly and assisting them with check-in and check-out procedures
  • Restocking supplies such as towels, robes, toiletries, and refreshments
  • Monitoring and maintaining equipment to ensure safety and functionality
  • Assisting with laundry duties, including washing, folding, and storing linens and robes
  • Preparing treatment rooms for therapists by ensuring they are clean, stocked, and appropriately set up
  • Escorting clients to treatment rooms and assisting with robe and towel changes
  • Adhering to all health, safety, and sanitation guidelines and protocols, including proper use of personal protective equipment (PPE) and cleaning procedures
  • Participating in training sessions on spa procedures, safety protocols, and product knowledge.

Room Attendant

Tropics View Hotel
11.2017 - 06.2018
  • Efficiently maintained cleanliness and tidiness of guest rooms and cleaned up to 15 rooms
  • Consistently exceeded guest expectations by providing exceptional service
  • Collaborated with team members to ensure smooth operations and guest satisfaction
  • Attentively addressed guest requests and resolved any issues promptly
  • Demonstrated strong attention to detail in organizing and arranging guest amenities
  • Adhered to strict safety and hygiene protocols to maintain a clean and sanitized environment.

Education

Geriatric Nursing -

Distinction College
06.2024

EXECUTIVE CERTIFICATE: Operations and Supervision Management -

University of The Commonwealth Caribbean
06.2021

High School Diploma -

Spalding High School
08.2016

Associate of Science - Food And Nutrition

Alphansus Davis High
Clarendon, Jamaica
05-2016

Skills

  • Conflict Resolution
  • Safe Food Handling
  • Guest Engagement
  • Food Running
  • Scheduling
  • Teamwork
  • Meeting planning
  • Appointment Scheduling
  • Improvement Recommendations
  • Technical Skills
  • Performance Management
  • Order Management
  • KPI analysis

Extracurricular Activities

Naggo Head Community Association, 01/01/21, Present, We engage in a variety of services to make our neighborhood a better place to live. We participate in regular clean-up campaigns to remove litter and debris from our streets and public spaces. We also organize back-to-school drives to provide children from low-income families with the necessary school supplies to succeed in their studies. Additionally, we run after-school programs that provide children with homework assistance, which helps to boost their grades and instill a love for learning. Through these community service initiatives, we are making a positive impact on our community and helping to build a stronger and more caring neighborhood.

Timeline

Administrative Assistant

MPV International Inc
02.2023 - Current

Trainer

MPV International Inc
02.2023 - Current

Sales Team Leader

MPV International Inc
02.2023 - Current

Brand Advocate/Customer Service Rep

Hinduja Global Solutions
04.2021 - 06.2022

Housekeeper/Housekeeping Supervisor

Bay Front Apartment
08.2020 - 04.2021

Technical Support Agent/Customer Service Rep

Sutherland Global Services
07.2018 - 02.2020

Spa Attendant

Coco Flair Beauty Spa
11.2017 - 06.2018

Room Attendant

Tropics View Hotel
11.2017 - 06.2018

Geriatric Nursing -

Distinction College

EXECUTIVE CERTIFICATE: Operations and Supervision Management -

University of The Commonwealth Caribbean

High School Diploma -

Spalding High School

Associate of Science - Food And Nutrition

Alphansus Davis High
Deena Bennett