Deena Brooker
Meredith,NH
Summary
Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members.
Overview
2026
2026
years of professional experience
Work History
Executive Housekeeping Manager
TPG Hotels & Resorts
2025 - Current
- Directed daily operations of housekeeping department, ensuring high cleanliness standards and guest satisfaction.
- Implemented training programs for staff, enhancing efficiency and service quality across all hotel properties.
- Collaborated with management to develop and enforce housekeeping policies, improving workflow and safety protocols.
- Analyzed inventory levels, optimizing supply chain processes to reduce costs while maintaining quality standards.
- Led a team of supervisors, fostering a culture of accountability and continuous improvement in service delivery.
- Conducted regular inspections of guest rooms and public areas, ensuring adherence to brand cleanliness standards and regulations.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
Housekeeping/Laundry Manager
Fireside Inn and Suites
07.2022 - 2025
- Developed and implemented effective laundry procedures to ensure high standards of service.
- Managed staff performance by providing feedback and guidance on a regular basis.
- Conducted training sessions for new employees to ensure they had an understanding of the roles and responsibilities expected from them.
- Responded quickly to customer complaints in order to resolve any issues efficiently.
- Performed daily inspections of equipment and facilities to identify potential hazards or risks.
- Coordinated with external vendors for timely delivery of goods necessary for operations.
- Verified each completed room against standard plans to maintain consistency.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Monitored and maintained inventory levels of supplies such as detergent, bleach, fabric softener and other cleaning materials.
Manager/Customer Service
Cackleberries Garden Center
01.2003 - 07.2021
- Responsible for daily operations of a high traffic garden center
- Directly manage a team of six employees
- Manage store inventory and maintain store appearance
- Open and close store, accept vendor deliveries and cashier
- Assist customers as needed
- Independently design and create majority of seasonal decor and flower arrangements
Manager
Three Rivers Wreath Company
01.2017 - 12.2017
- Train and manage team of 25-30 seasonal employees
- Responsible for quality inspection in mass production environment
- Maintain store inventory
- Responsible for staff scheduling
- Seasonal position
Education
Some College (No Degree) - Business Administration And Management
Liberty University
Lynchburg, VAMilitary Service -
Coast Guard
United States01.2000
High School Diploma -
Perryville High School
01.1998
Skills
Budgeting and cost control
Qualifications Summary
Detail-oriented, customer service focused professional with a history of strong performance in mass production environment. Proven history of success in leadership roles as well as independent roles. Consistent positive feedback from managers and customers regarding people skills, attention to detail, and work ethic.
Military Service
Coast Guard, 01/01/98, 12/31/00, United States, E-3, 2 year enlistment, stationed on 270 ft. ship, honorable discharge.
Timeline
Housekeeping/Laundry Manager
Fireside Inn and Suites
07.2022 - 2025
Manager
Three Rivers Wreath Company
01.2017 - 12.2017
Manager/Customer Service
Cackleberries Garden Center
01.2003 - 07.2021
Some College (No Degree) - Business Administration And Management
Liberty University
Military Service -
Coast Guard
High School Diploma -
Perryville High School
Executive Housekeeping Manager
TPG Hotels & Resorts
2025 - Current