Talented with attention to detail, resourcefulness, and strong communication abilities. Self-directed and focused on improving workflow procedures to maximize department productivity and accuracy in support of high-volume operations. Dedicated to maintaining complete organization for quick information retrieval.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marine Deputy
St. Clair County Sheriff's Office
Port Huron, MI
05.2024 - Current
Patrolled coastal and inland waterways to enforce state and federal laws, regulations, and ordinances.
Educated the public on safe boating practices.
Collaborated with other law enforcement agencies on joint operations targeting specific violations of marine law.
Inspected boats for proper registration documents and safety equipment.
Performed routine maintenance on patrol vessels including fueling and cleaning.
Operated a variety of specialized equipment such as night vision devices or radar units.
Assisted in search and rescue operations, responding to distress calls from boaters.
Conducted investigations into incidents involving violations of marine law including boat theft, drug smuggling, water pollution, and other criminal activities.
Operate multiple law enforcement vessels
Service Bureau Agent
St. Clair County Sheriff's Office
Port Huron, MI
12.2023 - Current
Perform difficult and complex typing.
Secretarial and clerical work.
Inventory for office supplies.
Purchasing office supplies.
FOIA Coordinator
Take fingerprints on electronic device.
Background checks for firearm purchases.
Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
Proficient with:
LEIN, MiCJIN, Clemis, Word, Excel, Power Point, Outlook
Store Manager
Daily Thread
Fort Gratiot , MI
02.2023 - 09.2024
Prepared monthly reports on sales figures, expenses, profits.
Maintained accurate records of employee performance reviews.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves.
Recruited, trained and supervised new employees.
Managed daily banking activities such as deposits and withdrawals.
Trained and mentored associates to teach daily tasks and procedures.
Traffic Operations Specialist
Wsp Usa
Port Huron, MI
02.2021 - 02.2023
Maintain traffic on the Blue Water Bridge.
Monitor 125 cameras around the Blue Water Bridge and throughout St. Clair County.
Generated reports on activity within specified time frames.
Able to work in a high-stress environment, prioritizing what is most important.
Excellent verbal and written communication.
Communicate any suspicious activity to U.S. Customs.
Communicate traffic, crashes, and other emergencies via radio with St. Clair County Dispatch.
Customer Service Representative
State Farm
Marysville, MI
05.2016 - 09.2019
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Identified opportunities for upselling additional products or services based on customer needs.
Answered customer inquiries via phone, email, and chat.
Contacted customers about potential service upgrades, new services and account changes.
Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Marysville High School
Marysville, MI
06-2002
Some College (No Degree) -
St Clair County Community College
Port Huron, MI
Skills
Computer operations
Records Management
Phone answering
Microsoft Office
Work Planning and Prioritization
Adaptability and Flexibility
Organizational Skills
Active Listening
Excellent Communication
Fast Learner
Managing inventory
Budget Management
Schedule Management
Inbound and Outbound Calling
Certification
Certified Paraprofessional from St Clair County Community College
Affiliations
Served as the PTA President at Washington Elementary in Marysville, Mi for 5 years. Balancing a budget and fundraising to maintain needs for the school.
References
References available upon request.
Timeline
Marine Deputy
St. Clair County Sheriff's Office
05.2024 - Current
Service Bureau Agent
St. Clair County Sheriff's Office
12.2023 - Current
Store Manager
Daily Thread
02.2023 - 09.2024
Traffic Operations Specialist
Wsp Usa
02.2021 - 02.2023
Customer Service Representative
State Farm
05.2016 - 09.2019
High School Diploma -
Marysville High School
Some College (No Degree) -
St Clair County Community College
Certified Paraprofessional from St Clair County Community College
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