Deena Canvasser
Southfield,Michigan
Summary
Exceptional administrative assistant with skills in communication, organization, and account management. Extensive experience in education, community service, fundraising, outreach, event planning and as a legal assistant. Punctual and enterprising professional with commitment to help team achieve company goals,
Overview
24
24
years of professional experience
Work History
Account Associate
Omicron Granite & Tile
01.2018 - 01.2020
- Distributed samples of Caesarstone to kitchen show rooms and architectural firms for display throughout the Detroit, Ann Arbor area.
- Developed strong relationships with clients through consistent communication and proactive problem solving.
- Managed multiple accounts and maintained a high level of organization by utilizing the corporate database.
- Streamlined account management processes for improved efficiency and accuracy.
- Maintained up-to-date knowledge on industry trends and best practices.
- Delivered informative product demonstrations at architectural firms showcasing new products that addressed specific client pain points effectively.
Client Service Manager
Telemus Capital
01.2012 - 01.2018
- Directed clients’ financial accounts per request performing wealth analysts by journaling funds between accounts.
- Confirmed trades for clients that equities and mutual bonds were bought and sold daily for the accurate promised amount.
- Notified traders when differences were founded.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Verified checks sent out from our office were entered correctly into the right accounts.
- Scanned and saved clients’ investment statements to the company folder as well as clients’ files.
- Sent clients’ monthly statements to accountants for tax purposes.
- Answered multi-line phone system with IM phone function.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Collaborated with cross-functional teams for better service delivery and client experience.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
Substitute Teacher
Birmingham & Bloomfield Hills Schools
01.2010 - 01.2012
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Administrative Assistant to Cantor
Congregation Shaarey Zedek
01.2006 - 01.2009
- Responsible for all contact and scheduling of any activities pertaining to B’nai Mitzvah between families, students, tutors and clergy in a 1,800 member congregation.
- Organized activities, created publications, invitations and flyers, hired musicians, arranged travel and accommodations for fundraisers and events.
- Solicited vendors for advertisements in annual advertisement book.
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Entered data for yearly memorial book and edited tributes pertaining to the congregation's newsletter.
Account Associate
Development Corporation of Israel
01.2000 - 01.2006
- Managed administrative operations including phone systems, updated computer information and bulk mailing.
- Prepared financial reports, balance sheets, invoices for accounts payable and receivables.
- Processed and recorded purchases of new bonds and securities transferred existing bonds.
- Generated comprehensive list of inactive and prospective accounts.
- Planned and organized fundraising events.
- Compiled inclusive lists to arrange seating, payment, and billing of couverts.
Legal Receptionist
Swistak & Levine, P.C.
01.1997 - 01.1999
- Answered and directed multi-line phone system and performed operational tasks at a corporate law firm for over sixteen lawyers.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
- Worked with litigation management software systems.
- Developed and maintained positive relationships with clients and colleagues.
- Collaborated and organized data for judgments, defaults and evictions for manufactured home communities and apartment rentals.
Substitute Teacher
Bloomfield Hills & West Bloomfield Schools
01.1996 - 01.1998
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Developed and implemented learning tools to overcome specific obstacles (e.g., problem solving, decision-making and conflict resolution) using proven methods and mediation techniques.
- Assumed responsibilities of absent teachers, created lesson plans, graded assignments, proctored exams and maintained control of students.
Education
Bachelor of Arts - Microsoft Office Suite
David Hermelin ORT Center
West Bloomfield, MIBachelor of Arts -
Washington University
Saint Louis, MOSkills
- Transaction Management
- Data Entry
- Statement Review
- Correspondence Management
- Recordkeeping Proficiency
- Collections Knowledge
- Organizational Skills
- Customer Service
- Bank Statement Reconciliation
- Conflict Resolution
- Decision Making
- Project Management
Timeline
Account Associate
Omicron Granite & Tile
01.2018 - 01.2020
Client Service Manager
Telemus Capital
01.2012 - 01.2018
Substitute Teacher
Birmingham & Bloomfield Hills Schools
01.2010 - 01.2012
Administrative Assistant to Cantor
Congregation Shaarey Zedek
01.2006 - 01.2009
Account Associate
Development Corporation of Israel
01.2000 - 01.2006
Legal Receptionist
Swistak & Levine, P.C.
01.1997 - 01.1999
Substitute Teacher
Bloomfield Hills & West Bloomfield Schools
01.1996 - 01.1998
Bachelor of Arts - Microsoft Office Suite
David Hermelin ORT Center
Bachelor of Arts -
Washington University
Community Service
- Jewish Welfare Federation Women’s Division - Board Member
- Community Outreach and Education Program - Financial Fundraiser
- Jewish Vocational Services - Board Member