Deena Centino
Colton,CA
Summary
Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in customer care. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
37
37
years of professional experience
Work History
Housekeeper/Guest Service Associate
Double Tree By Hilton Flagstaff
Claremont, CA
07.2022 - 06.2023
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Responded to requests from guests regarding housekeeping needs.
- Organized closets with hangers for guests' clothing items.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Emptied trash receptacles throughout the property.
- Sanitized all areas of the hotel lobby and public restrooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Responded promptly to special requests from guests or management staff.
- Provided excellent customer service by addressing complaints in a timely manner.
- Checked all vacant rooms before assigning them to new guests.
- Organized storage areas for efficient stocking of items.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
Assistant Manager
Country Orchards Estates
Yucaipa, CA
06.2000 - 03.2005
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Reviewed contracts before signing them on behalf of the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
Radiology Technology Front Desk Receptionist
Long Beach Memorial Hospital
Long Beach, CA
09.1986 - 02.1989
- Answered incoming calls and directed them to the appropriate staff members.
- Created new patient charts and updated existing ones with relevant information.
- Maintained an organized filing system for patient records.
- Entered orders into the computerized scheduling systems accurately.
- Scanned documents into electronic health records software programs.
- Prepared forms such as release of medical information requests or disability paperwork.
- Informed patients about radiology department policies and procedures.
- Provided support to clinical staff by running errands or completing miscellaneous tasks as requested.
- Performed administrative duties such as typing letters or memos, printing reports, photocopying materials.
- Reviewed physician orders for accuracy before scheduling appointments or tests.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
Education
High School Diploma -
Gahr High School
Cerritos, CA06.1984
Skills
- Guest Relations
- Exceptional Time Management
- Customer-Oriented
- Complex Problem-Solving
- Excellent Oral and Written Communication
- Focused and Detail-Oriented
Timeline
Housekeeper/Guest Service Associate
Double Tree By Hilton Flagstaff
07.2022 - 06.2023
Assistant Manager
Country Orchards Estates
06.2000 - 03.2005
Radiology Technology Front Desk Receptionist
Long Beach Memorial Hospital
09.1986 - 02.1989
High School Diploma -
Gahr High School
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