Deena Conway
Saint Charles,MO
Summary
Dynamic healthcare professional with a proven track record at Wellmed Optum United, excelling in patient care and team collaboration. Recognized for critical thinking and time management skills, I enhance patient satisfaction through compassionate support and efficient care delivery. Committed to fostering a safe environment while adapting to diverse challenges in fast-paced settings.
Overview
19
19
years of professional experience
Work History
CTA
Wellmed Optum United
Texas Remote
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
PCT
Missouri Baptist Medical Center
St. Louis, Missouri
09.2007 - Current
- Assisted with patient admissions and discharge processes, ensuring smooth transitions and adherence to protocols.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided direct patient care, including bathing, feeding, and mobility assistance to enhance comfort and dignity.
- Maintained cleanliness of patient environments, adhering to infection control policies and standards.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Fostered clean and hygienic environment, reducing risk of infections.
- Collected and documented patient information to aid in accurate medical record keeping.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Assisted nursing staff with medical procedures to support patient care plans.
CNA
Select Medical Hospital
St. Charles, Missouri
09.2021 - 03.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient care areas and equipment.
- Supported nursing team in implementing care plans tailored to individual needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Education
No Degree - General Education For Nursing
St. Charles Community College
St. Charles, MissouriAssociate of Applied Science - General Education And Massage Therapy
Allied College
Arnold, Missouri05-2006
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Flexible and adaptable
Dependable and responsible
Multitasking
Critical thinking
Computer skills
Calm under pressure
Decision-making
Timeline
CTA
Wellmed Optum United
03.2025 - Current
CNA
Select Medical Hospital
09.2021 - 03.2025
PCT
Missouri Baptist Medical Center
09.2007 - Current
Associate of Applied Science - General Education And Massage Therapy
Allied College
No Degree - General Education For Nursing
St. Charles Community College