Deena Daniel
Trinidad & Tobago
Summary
A multifaceted professional with over 15 years of experience in business administration, communications, and client relations. Demonstrates a consistent track record of spearheading cross-functional collaborations to drive solutions, implement processes, and optimize operations. Proficient in project management, technological aptitude, and human resources. Aims to leverage deep-rooted expertise to assist senior leadership in achieving organizational goals.
Overview
19
19
years of professional experience
5
5
Certification
Work History
Executive Assistant
Keller Williams
01.2022 - Current
- Communication: Maintain communication channels between leadership and staff with quick response, follow-up, and resolution. Manage internal and external communication - graphics, email, newsletter, training announcements, agent website management, job posts, etc.
- Administrative: Manage calendars, organize, and co-host weekly team interactions, including essential meetings and training webinars. Track, monitor, and report on ongoing projects, ensuring timely delivery and adherence to goals. Record and archive confidential and sensitive information and employee matters with discretion and tact.
- Lead Generation & CRM Optimization: Coordinate onboarding and offboarding processes, revise lead spend and distribution, and implement strategies to elevate the effectiveness of the lead generation program.
- Recruitment and Performance Management: Aid with staff sourcing, selection, and agent recruitment. Administer personality assessments and consistently evaluate performance and lead generation initiatives with a focus on strengthening agent productivity
- Operational Efficiency: Collaborate with other departments as needed and utilize opportunities for smooth automation and optimized processes to enhance overall operational efficiency.
- Project Management: Vendor Relations: Engage and collaborate with external vendors and service providers.
Marketing and Communications Assistant
The University of The West Indies
01.2017 - 01.2021
- Oversaw and maintained a comprehensive media contact database, fostering strategic relationships with local and regional media entities
- Conducted in-depth media analysis utilizing tools like Media Insite and spreadsheets, delivering actionable insights and recommendations
- Spearheaded the university's digital communication efforts, managing content uploads on the official website and other CMS platforms
- Collaborated cross-functionally on key projects including event planning, social media strategies, and crisis communication plans
- Offered strategic support to students, staff, and stakeholders, aligning initiatives with UWI's commitment to community engagement
- Conducted consultations, and provided regular updates to enhance overall communication
- Oversaw multimedia services, demonstrating adept management of video and photography assets
- Ensured meticulous archiving and facilitated seamless sharing of media resources.
Product Specialist
Rotoplastics Trinidad Ltd
01.2012 - 01.2013
- Spearheaded customer retention strategies, fostering close collaborations with distributors in the Caribbean to discern marketing needs and customized product offerings
- Managed the Marketing & Advertising budget, allocating resources efficiently to impact marketing and sales initiatives
- Liaised with the logistics department to optimize stock management, resolve product issues, and enhance shipping efficiency.
Disaster Communication Technician
Ministry of Rural Development and Local Government
01.2010 - 01.2012
- Collaborated with key governmental and regional agencies to monitor and report safety incidents, showcasing an ability to manage sensitive information in high-stakes environments
- Played a pivotal role in community outreach and awareness initiatives, emphasizing strong communication and public relations skills.
Customer Care Coordinator
Republic Bank Ltd.
01.2006 - 01.2009
- Effectively managed a high volume of customer interactions, demonstrating exceptional multitasking and problem-solving abilities
- Introduced and administered customer feedback mechanisms to continuously enhance service delivery.
Education
BA Upper Second Honors - Media and Communications
University of Greenwich
01.2014
Professional Certificate - Event Management
George Washington School of Business
01.2012
BTEC HND - Media Studies
SBCS/Edexcel
01.2009
Skills
- Communications and Media Relations
- Leadership & Team Collaboration
- Human Resources, Recruitment and Onboarding
- Event Coordination
- Performance Management
- Customer Relationship Management
- Lead Generation
- Project Management
- Tech Proficiency
- Remote Operation
- Executive Support
- Office Management
- Strong Problem Solver
Certification
- Foundations of Project Management
- Microsoft Office Operator
- Selling Skills
- Shelter Management
- Radio Broadcasting
Timeline
Executive Assistant
Keller Williams
01.2022 - Current
Marketing and Communications Assistant
The University of The West Indies
01.2017 - 01.2021
Product Specialist
Rotoplastics Trinidad Ltd
01.2012 - 01.2013
Disaster Communication Technician
Ministry of Rural Development and Local Government
01.2010 - 01.2012
Customer Care Coordinator
Republic Bank Ltd.
01.2006 - 01.2009
BA Upper Second Honors - Media and Communications
University of Greenwich
Professional Certificate - Event Management
George Washington School of Business
BTEC HND - Media Studies
SBCS/Edexcel
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