Gracie Dunn
Tuscaloosa,AL
Summary
Developed skills in medical office setting, including patient communication and administrative efficiency. Adept at managing patient records and coordinating appointments, ensuring smooth workflow. Looking to transition into new field, leveraging strong organizational and interpersonal abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Office Assistant
Med-Center South
Tuscaloosa, AL
05.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained payments from patients and scanned identification and insurance cards.
Customer Service/Food Service Worker
Chic-Fil-A
Tuscaloosa, AL
12.2022 - 05.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Holt High School
Tuscaloosa, ALMcCulley Hill Christian School
West Blocton, AL05-2025
Skills
- Systematics
- Cash register management
- Efficient cash handling
- Efficiency in high-pressure situations
- Safety standards implementation
- Operational productivity
- Patient intake management
- Proficient in Microsoft Office
- Proficient in medical terminology
- Insurance eligibility verification
- Understanding HIPAA guidelines
- Records management
- Proficient in electronic medical record systems
- Data entry and organization
- Co-payment management
Certification
Child Development Certification
ServSafe Certification
References
Alex Lewis
Medcenter - Clinical Director
205-393-5431
Mattie Ramirez
Medcenter - Front Desk Supervisor
205-391-7816
Melanie Reyes
MedCenter - PCC/Receptionist
205-344-1896
Timeline
Medical Receptionist/Office Assistant
Med-Center South
05.2023 - Current
Customer Service/Food Service Worker
Chic-Fil-A
12.2022 - 05.2023
Holt High School
McCulley Hill Christian School