DEENA GAUSE
Converse,TX
Summary
Diligent and detail-oriented Administrative Assistant with 10 years of experience providing seamless support to executives and several teams. Adept at managing an office, coordinating meetings and travel arrangements. Years of experience working with confidential information with discretion. Ready to contribute my organizational and communications skills to USAA as an Executive Assistant.
Overview
13
13
years of professional experience
Work History
Sales Associate
James Avery Artisan Jewelry
11.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Administrative Assistant
Mcgriff, Seibels & Williams
05.2012 - 08.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
USAA
10.2010 - 04.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
St. Philip's College
San Antonio, TXHigh School Diploma -
Sam Houston High School
San Antonio, TX06.1988
Skills
- 10 years of experience as an Administrative Assistant
- Excellent written, verbal communication, organizational and time-management skills
- Advanced knowledge of maintaining several spreadsheets and data retrieval and word processing
- Demonstrated experience with calendar management for several individuals
Timeline
Sales Associate
James Avery Artisan Jewelry
11.2022 - Current
Administrative Assistant
Mcgriff, Seibels & Williams
05.2012 - 08.2022
Customer Service Representative
USAA
10.2010 - 04.2012
St. Philip's College
High School Diploma -
Sam Houston High School