Deena helberg
Cottonwood,CA
Summary
With over 7 years of experience in fire restoration and a strong commitment to customer satisfaction, I excelled at Servicemaster Restore by implementing efficiency-boosting initiatives and fostering team cohesion. My expertise in trauma clean-ups and contents tracking, combined with unparalleled customer service skills, significantly enhanced operational excellence and client loyalty.
Overview
2
2
years of professional experience
Work History
Contents Track Fire Technician
Er Disaster
08.2024 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Implemented continuous improvement initiatives that led to increased efficiency in daily operations.
Lead Fire Technician
Servicemaster Restore
07.2022 - 08.2024
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Implemented continuous improvement initiatives that led to increased efficiency in daily operations.
Education
Na - Office Administration
Shasta College
Redding, CADiploma - General Studies
Corning Union High School
Corning, CA06.1993
Skills
Great customer service
7 years of restoration fire tech and fire lead
Trauma clean ups
Contents track for 7 years
Dependable and dedicated
My love for restoration and the customers are my number one
Timeline
Contents Track Fire Technician
Er Disaster
08.2024 - Current
Lead Fire Technician
Servicemaster Restore
07.2022 - 08.2024
Na - Office Administration
Shasta College
Diploma - General Studies
Corning Union High School
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