Deborah Robertson

• Comforted family members, offered attentive listening and high level of emotional support.
• Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
• Applied knowledge regarding crisis interventions to assist in emergency situations.
• Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
• Provided spiritual care through visitation, counseling, and prayer.
• Developed relationships with patients and families, resulting in increased trust and rapport during difficult times.

I still work here part time as I go thru the Chaplaincy internship.

• Analyzed problematic areas to provide recommendations and solutions.
• Prepared programs and documents for state audits.
• Developed partnerships with other community agencies such as The Sheriff's Department, Art Studios, ASPCA and other local businesses.
• Helped to train staff in areas of working relationships, client relationships, communication and team work.

I ran a BASE program at 2 different school sites for approximately 60 children. I supervised 4 staff and wrote weekly lesson plans. COVID shut down the programs and they never returned to their pre-COVID status.

• Developed age-appropriate activities and crafts to engage children.
• Provided emotional support and guidance to children during difficult times.
• Encouraged children to develop healthy social and emotional skills.
• Enforced rules and managed behavior through developmentally appropriate discipline

• Provide referrals for community resources and mental health professionals for families and students.
• Develop appropriate jobs for individuals with disabilities specializing in the deaf community.
• Work with county agencies and school districts to develop resources in building clientele and employers.
• Foster good relationships with families and employers in order to build trust and respect.
• Assess individuals in various community employment settings to determine skill, natural talents and gifts.
• Arrange and schedule interpreters for deaf clients to assist them in interviewing and training.
• Work with employers to address any on-the-job issues and problems.
• Prepare clients for interviewing and employer interactions.

• Was "Service Coordination Pilot Project" Coordinator to transition the Case Management model into the Service Coordinator model.
• Taught Person-Centered planning and future's planning to staff, families and team members
• Worked with and developed relationships with multiple community agencies to widen resources for county children.
• Was an original trainer for the Wraparound model now used in most states.
• Coordinated teams to develop services for children and families.
• Taught "Team Process" for agency orientation classes required for all employees.
• Collaborated with community agencies, school districts, and court systems to maximize opportunities and options for children and families.
• Served on Child Advocacy Center Board, Dual Diagnosis Board, Foster Parents Network, various non-profit boards and was the Chairman of the SUMMER ADVENTURES FOR ALL KIDS expo for 10 years.

• Worked with different disciplines to provide cohesive care to clients.
• Managed support services and fostered communication among social workers, therapists, school districts and community agencies.
• Took an active role in student and family planning process, detailing instructions and responding appropriately and effectively to question and concerns.
• Wrote annual, person-centered plans for each individual to ensure that their needs, wants and personal choices were met.
• Lead and managed teams of community professionals and families.
• Handled conflict in teams to resolve issues and maximize services for individuals served. 
• Did in depth investigations of allegations of abuse, neglect, misappropriation, hospitalizations and deaths as well as participated in court hearings in various court rooms. 

• Created strategies to meet the needs of deaf students.
• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
• Communicated non-verbally with children to provide comfort, encouragement and positive reinforcement.
• Led activities that developed students' physical, emotional and social growth.
• Coordinated special education students and teacher assistant schedules with the master schedule.
• Delivered effective and differentiated classroom instruction to a diverse range of abilities and hearing loss.