Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deena Johnson

Linwood,NY

Summary

Dynamic business owner with a proven track record at Deena's Gourmet Creations, excelling in customer relations and financial planning. Successfully enhanced client satisfaction and loyalty through exceptional service and strategic negotiation, while implementing efficient processes that reduced costs. Adept at relationship building and project management, driving business growth in competitive markets.

Overview

16
16
years of professional experience

Work History

Owner

Deena's Gourmet Creations
01.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Debt Collector

Coast Professional Inc.
08.2015 - 09.2016
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
  • Documented customer payment interactions and account statuses for future reference.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.

Administrative Assistant

Pralid
09.2009 - 02.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Education

Business Administration

Keshequa Central High School
Nunda, NY
06-1992

Certificate - Secretarial

BOCES
Mt. Morris NY
06-1992

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Business management
  • Business planning
  • Negotiation
  • Sales leadership
  • Administrative oversight
  • Contract management
  • Financial planning
  • Budget administration
  • Customer service
  • Attention to detail

Timeline

Owner

Deena's Gourmet Creations
01.2019 - Current

Debt Collector

Coast Professional Inc.
08.2015 - 09.2016

Administrative Assistant

Pralid
09.2009 - 02.2012

Business Administration

Keshequa Central High School

Certificate - Secretarial

BOCES

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